Operations Manager - Cincinnati, Ohio

Job Title: Operations Manager

Overview

Key Responsibilities

• Manage daily trucking operations including dispatch scheduling, route planning, and load coordination
• Lead and support a team of 12 remote dispatchers with proper workload distribution, performance monitoring, and adherence to procedures
• Maintain and expand relationships with brokers, carriers, and logistics partners to ensure steady freight flow and optimized revenue
• Utilize industry contacts to secure profitable loads and strengthen the company’s market position
• Monitor profitability, service levels, and delivery performance while identifying opportunities to reduce cost and increase operational margins
• Track KPIs related to dispatcher productivity, asset utilization, on time performance, and customer service
• Resolve operational issues related to delays, breakdowns, cancellations, or customer concerns in a timely manner
• Improve operational workflows, documentation, and communication standards
• Partner with finance and compliance for documentation accuracy, billing, claims, and regulatory requirements
• Support recruitment, onboarding, and training of dispatch personnel
• Assess and implement technology tools for dispatch, tracking, visibility, and broker relations
• Prepare operational infrastructure for controlled scaling and future fleet expansion

Qualifications

• Minimum 3 years of experience in transportation, trucking operations, logistics management, or dispatch leadership
• Proven experience managing operations for a fleet of 200 or more trucks
• Demonstrated ability to scale trucking or logistics operations, including team growth, process development, and capacity expansion
• Strong network and relationships within the trucking and brokerage ecosystem
• Experience managing remote or distributed operational teams is preferred
• Strong negotiation, communication, and partner management skills
• Ability to analyze performance data and drive continuous improvement
• Familiarity with TMS platforms, ELD systems, and load boards
• Bachelor’s degree in business, supply chain, or a related field is preferred but not mandatory

Location and Work Model

• Hybrid position based in Ohio
• Occasional travel for strategic meetings, partner visits, or operational needs may be required

What We Offer

• Competitive compensation and performance incentives
• Opportunity to lead a growing operations team
• Collaborative work environment with room for advancement