What You Will Do:
As a Availability Manager Level 2, you will support a high-profile government customer in a mission-critical operations environment. This role requires strong technical judgment, the ability to operate under pressure, and clear communication with both technical teams and senior leadership. You will play a key role in restoring services during outages, coordinating response efforts, and ensuring long-term stability through root cause analysis and corrective actions.You will work closely with multiple teams and provide timely, high-level briefings to the customer and senior leadership, supporting operational continuity for critical systems.
Key Responsibilities:
- Coordinate with multiple technical and operational teams during system incidents and outages
- Provide high-level briefings and status updates to the customer and Senior leadership
- Perform time-sensitive decision-making in support of a large, high-visibility government client
- Support incident response efforts to restore service as quickly and safely as possible
- Conduct root cause analysis following service restoration to prevent recurrence of outages
- Document incidents, decisions, and corrective actions clearly and accurately
- Support ongoing system sustainment and operational readiness in a 24/7 environment
Required Skills and Qualifications:
- Strong system administration experience in mission-critical environments
- Proven ability to make sound technical decisions under time pressure
- Excellent written and verbal communication skills, including briefing senior leadership
- Strong coordination and collaboration skills across multiple teams
- Demonstrated creative problem-solving ability during complex technical issues
- Ability to operate independently with minimal supervision
- Must be available to work one of the following shifts:
- Monday–Friday, 10:00 PM – 6:00 AM or
- Monday–Thursday, 8:00 PM – 6:00 AM
Education and Experience:
- High School Diploma or GED and fifteen (15) years of relevant experienceOR
- Bachelor’s degree and ten (10) years of relevant experience
Certifications:
Clearance Requirement:
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.When you join us, you will:
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Ready to take the next step in your career? Join us and be part of something bigger.Apply today.We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
