In this role, you will be responsible for managing and growing advertiser accounts by delivering world-class client service and providing strategic guidance on the Involve Asia platform. You will support advertisers in achieving their business objectives through consultative solutions and data-driven optimization.
As a solutions-driven team, we are looking for highly motivated individuals who thrive in a fast-paced environment and enjoy building long-term client partnerships.
Key Responsibilities
Client Engagement
- Serve as the primary point of contact for advertisers, managing day-to-day relationships and addressing queries efficiently.
- Act as a trusted advisor by understanding advertisers’ objectives and recommending strategies to optimize affiliate marketing performance.
- Troubleshoot campaign or platform-related issues to ensure a smooth client experience.
Client Account Growth & Optimization
- Actively identify opportunities to grow existing advertiser accounts and drive revenue expansion.
- Analyze performance trends and propose optimization strategies aligned with advertisers’ goals.
Product & Platform Expertise
- Develop in-depth knowledge of Involve Asia’s products, services, and features.
- Act as a subject-matter expert during advertiser interactions, including educating clients on new releases, updates, and enhancements.
Reporting & Performance Monitoring
- Conduct campaign setup checks and ensure campaigns meet quality standards before going live.
- Monitor ongoing performance and provide actionable insights and optimization recommendations.
Cross-Functional Collaboration
- Work closely with internal stakeholders to address advertiser needs and deliver holistic solutions.
- Ensure all deals launched on the platform meet internal and external quality standards.
Qualifications
- Fresh graduates are welcome to apply.
- Strong client-centric mindset with a passion for delivering value.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to interpret and work with large datasets.
- High attention to detail with strong organizational skills.
- A team player with a passion for learning and adaptability in a fast-growing environment.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
- Proficient in Mandarin (reading, writing, and speaking)
We’re Looking for Someone Who…
- Is a self-starter with a strong work ethic, sense of urgency, and positive attitude.
- Demonstrates tenacity, intelligence, and ownership in their work.
- Possesses strong problem-solving and critical-thinking skills.
