About Mending
Mending is a team of healthcare nerds, software engineers, product designers, direct primary care doctors, health insurance experts, and more. We are building a healthcare system that makes sense, starting by redefining the role of health insurance – one that focuses on reducing friction for doctors and patients, and investing in ways to create more meaningful doctor-patient relationships. We believe unrushed conversations with doctors lead to better health and lower costs for patients. Our health plans enable all members to have free and frictionless access to a dedicated doctor they know and trust.
We’re excited to create health insurance plans you can actually use. We’re backed by top investors and are looking for values-aligned individuals to join our NYC-based founding team, or as a remote employee.
Our aspirations for this role
Mending is seeking a hungry, detail-oriented individual to support the operational backbone of our health plans. As part of our health plan operations team, you'll work on a mix of vendor management, operational analytics, and cross-functional project coordination - all in support of ensuring our health plans run smoothly for a great member and provider experience.You'll help manage vendor conversations to ensure deliverables are met, build and maintain operational dashboards, and coordinate regulatory compliance needs across internal teams.
As we continue to scale, your work will keep critical processes on track while you build the expertise to become a future operations owner at Mending.This role is perfect for a self-starter who’s hungry to learn, excited about operational efficiency, and eager to leverage emerging AI tools to work faster and smarter. You'll get tons of exposure to vendor management, regulatory operations, project management, and data analysis at a fast-growing health technology company. And there’s no broader vantage point than from a modern health insurance company, building the foundation for a strong operations career.
Let’s dive into the details
- Support day-to-day vendor relationships across our TPA, utilization management vendor, network partners, and other operational vendors—including meeting coordination, agenda preparation, follow-up on action items, and ensuring deliverables are met on time
- Build accountability into vendor partnerships through consistent tracking of commitments and SLAs, identifying performance gaps for escalation
- Project manage and track cross-functional regulatory compliance needs, ensure required documentation is prepared and submitted on time, and support recurring quality programs such as QIPs, risk adjustment, etc.
- Maintain core operational dashboards and support ad-hoc analytics needs across the Operations team
- Provide project management support for cross-functional initiatives including process improvement, automation, and scalability projects
Experience that excites us
- 0–4 years of experience in operations, projected management/coordination, analytics, or a related role (recent grads welcome)
- Exceptional attention to detail and follow-through—you take pride in keeping systems running smoothly
- Highly organized, with the ability to manage multiple workstreams, prioritize effectively, and meet deadlines without hand-holding
- Comfortable working with data (Excel/Google Sheets proficiency required, SQL/Python nice-to-have) and pulling reports to spot trends and surface insights
- Strong written and verbal communication skills for working cross-functionally internally and externally
- Comfort with ambiguity and excitement about building processes from scratch
- Familiarity with project management principles required; experience with CRM/ticketing systems or operational software helpful but not required
- Healthcare, insurance, or startup experience is a plus but not required
Salary Range*: $50,000 - $75,000*Subject to location and experienceYou will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Compensation:USD 50000-75000
