Job Title:
Invoice Specialist
Report To: AR Manager Location: Detroit, MI (hybrid) Overview:Invoicing team members play an important role in the revenue cycle of Greyson by overseeing the billing of our Wholesale Accounts. Our Invoicing Team is expected to interface with various cross functional teams, including Sales, Customer Service, and Finance departments. In this position you ensure the highest possible level of service and support for assigned Wholesale customers and related invoicing. This position will require daily interaction with Customer Service, other Invoicing specialists, Accounts Receivable, as well as external contacts.
Responsibilities:
- Serve as invoicing point contact for designated Wholesale Accounts.
- Ensure Invoices are generated and issued timely and accurately and are consistent with customer terms
- Assist customers with invoice questions, special invoicing, reporting, corrections, and write offs as needed
- Maintain documentation of procedures, deadlines and other customer preferences related to invoicing and interacting with assigned Wholesale Accounts
- Support month-end close with timely invoicing and ensure transactions are completed within NetSuite/ERP system.
- Verify price lists, freight, tax, and other necessary information per customer terms and invoice – supporting occasional audits and price changes
- Update customer accounts with current contact information for invoice remittance and follow-up
- Proactively identify billing issues and collaborate across multiple departments to resolve
- Participates in month-end invoicing audit to verify all billing has been completed for the month
- Perform other invoicing, customer service or accounting functions as directed
- Shared responsibility of maintaining the invoicing inbox to assure prompt turnaround on customer questions/issues regarding billing or directing inquiries to the correct person(s)/department for resolution
Competencies:
- Excellent attention to detail, highly organized and detail oriented to ensure accuracy
- Excellent verbal and written communication skills
- Ability to succeed in fast paced environment, action-orientated with a sense of urgency
- Strong organizational skills and the ability to succeed with self-direct work flow
- Ability to learn quickly
Qualifications:
- Associates Degree, billing certificate, or equivalent work experience
- 2 years’ experience in wholesale invoicing preferred, or equivalent order mgmt., customer experience, financial accounting experience will be considered. Experience with multiple currencies and FX preferred.
- Ability to calculate figures and amounts such as discounts, late charges, interest, commissions, and percentages
- Requires knowledge of credit and collections, invoicing, accounts receivable, and customer service principles, practices, and regulations.
- Basic math and analytical skills, Intermediate knowledge of MS Excel Required, including the ability to filter data and manage a filtered list, and use the mathematical functions
- Proficiency working within ERP software, NetSuite preferred
Benefits:
Greyson is proud to offer employees a comprehensive benefits package that includes:
- Unlimited Paid Time Off Policy (Full-Time)
- Paid Sick Leave
- 13 annual paid company holidays
- Competitive employee discount
- Paid Family Leave Program (maternity and bonding)
- Company paid long-term and short-term disability insurance
- Comprehensive Medical Coverage (medical, dental, vision) with company HSA contribution
- Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401k (match targeted for 2025), 401k Roth
Location:
- This is a Hybrid role that will require three days onsite in our Downtown Detroit office
50000.00 To 55000.00 (USD) Annually
