Enterprise Account Executive
Happy Returns is solving the #1 pain point of e-commerce: returns. We're the team that invented box-free, label-free returns. For 10 years Happy Returns has been making returns beautiful for retailers and shoppers. Now as part of UPS, we're bringing our proven solution to even more brands through our unique combination of proprietary software and reverse logistics.Happy Returns is:· A UPS Company· Loved and adored by shoppers — for proof, check out our 93 NPS· Experiencing rapid growth· Seeking top talent to contribute to the expansion of the businessDo the most exciting work of your lifeWe’re not solving a small problem, and we’re not addressing a small market.
We’re going after returns—the part of online shopping that consumers say they hate most. As an Enterprise Account Executive, you will have a substantial impact on revenue growth at Happy Returns. You will help drive success, identify, develop, and close new opportunities with enterprise merchants.What You’ll Be Doing· Work with Happy Returns internal teams (Marketing, Client Success, Onboarding, Tech etc.) to deliver winning solutions to clients· Collaborate with UPS internal teams (Customer Success and Sales) to strategize account plans and deliver a “one UPS” solution· Create sales strategies and unique value propositions and solutions for clients· Own and manage the entire sales cycle from prospecting through contract execution· Perform prospecting activities such as cold calling, attending tradeshows and networking· Build and manage a sales pipeline· Design and deliver sales proposals and presentations on product benefits and value proposition· Negotiate and execute client agreements· Follow up with clients regularly to ensure needs are being met and identify upsell opportunities· Maintain a database of clients, prospects, partners, and vendors· Stay current with company offerings and industry trendsRequirements· Bachelor’s Degree· 8+ years of enterprise sales experience exceeding quotas· Excellent oral and written communication skills & outstanding virtual and in person presentation skills· Experience with proactive, consultative, value-based selling· Significant experience in complex, targeted account sales strategies· Track record of thriving in ambiguity· Ability to manage a multi-threaded sales process and competitive deals· Ability to multitask and work efficiently and effectively to meet required deadlines· Ability to build consensus and gain internal approval with both Happy Returns and UPS cross functionally (Operations, Finance, Tech, etc.) to for bespoke customer solutions· Obsessive attention to detail and accuracy· Proficiency in PPT, Salesforce, and other CRM software, with aptitude to learn systems· Prior experience with eCommerceEEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity.
Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third-Party Agencies To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list.
Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.
