About ngrok Inc.
At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible.
We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.
The opportunity
The Operations Coordinator will help bring ngrok's culture, workplace experience, and team operations to life. This role supports the daily rhythm of the company, coordinating logistics, maintaining people-facing systems and processes, and ensuring that ngrokkers feel supported, connected, and informed.This role requires in-office presence 2-3x/week in our San Francisco, CA office.
What You’ll Do
Office & Facilities Operations
- Assist with office logistics including supplies, shipments, and vendor coordination
- Support employees with equipment needs and basic facilities tasks
- Help maintain organized processes for remote and hybrid work setups
- Set up all hands audio / visual equipment for weekly meeting
- Manage AV equipment in meeting rooms
People Operations
- Coordinate onboarding schedules, orientation sessions and new-hire tasks
- Assist with new hire kits and setup logistics
- Support People & Values sessions and onboarding improvements
- Track anniversaries and support recognition programs
- Assist with People cycles as needed (e.g., org surveys, employee engagement tasks, open enrollment support)
- Maintain accurate documentation and help keep People Ops processes organized
Employee Experience & Culture
- Contribute to employee experience programs that foster engagement, belonging, and team connection
- Coordinate logistics for SF and remote gatherings, team-building events, and cultural initiatives
What We’re Looking For
- 1–3 years in people operations, facilities, or employee experience roles.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills.
- Experience supporting both remote and in-person teams.
- High attention to detail, resourcefulness, and a “get-it-done” mindset.
- Strong process orientation — able to create and iterate on workflows (Notion, Google Workspace, etc.).
Full Time Employee Benefits
Compensation for this role depends on level, but we provide a competitive mix of salary and equity.We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.
