Who We Are
Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.Our commitment to crafting better workplaces starts from within.
We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment, and more. At Crafty, our people are our greatest asset—because it’s our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!
The Role
Crafty is seeking an Events Manager who will report directly to our VP of Marketing and serve as the operational lead for our client events programming.This is an execution-oriented role focused on perfecting foundational client event programs that strengthen Crafty’s hospitality-led programming and deepen client loyalty. In partnership with cross-functional stakeholders from Marketing, Product, Merchandising, and Client Operations, you’ll design, execute, and document scalable event playbooks that reinforce Crafty’s mission to make every workplace feel more connected and cared for.This is a hybrid role (three days per week at our HQ in Chicago, IL).
What You’ll Do
- Own event execution: Plan, coordinate, and execute Crafty’s core 2026 event formats including client launch events, Snack Fairs, and seasonal programs.
- Operationalize playbooks: Build and refine repeatable systems, templates, and SOPs to make events scalable and self-sustaining across Crafty’s markets.
- Collaborate cross-functionally: Partner closely with Client Operations, Merchandising, and Product to ensure events are logistically sound, brand-consistent, and measurable.
- Track and report impact: Capture spend, satisfaction, and sales data for each event through the Crafty Platform.
- Ensure brand consistency: Collaborate with Brand Marketing to align event visuals, messaging, and design with Crafty’s brand standards.
- Amplify client stories: Partner with Content Marketing to capture content and elevate Crafty’s storytelling across channels.
- Be on-site and in motion: Travel to key client events to ensure flawless execution, troubleshoot in real time, and gather learnings for continual improvement.
Required Attributes
- Project Management Excellence: You thrive in organized chaos — capable of managing multiple timelines, vendors, and stakeholders simultaneously with precision.
- Hospitality Mindset: You anticipate needs, deliver above expectations, and understand that service is an experience.
- Operational Discipline: You build systems that scale, codifying details into repeatable playbooks and processes.
- Cross-Functional Collaboration: You’re equally comfortable partnering with Marketing, Product, and Client Ops, translating creative ideas into operational reality.
- Executional Ownership: You take accountability for every detail, seeing projects through from kickoff to post-event reflection.
- Client-Centric Communication: You represent Crafty with warmth and professionalism, acting as both brand ambassador and problem-solver.
- Analytical Curiosity: You measure what matters — using data to refine and improve events over time.
Desired Attributes & Requirements
- Experience managing or producing multi-location corporate events or hospitality activations.
- Proficiency with project management tools (e.g., Asana, Airtable, or Notion).
- Background in marketing, operations, events management, or client success preferred.
Ideal Experience
- 3–5 years in an events role or marketing, operations, or client success role executing events (preferably B2B, agency, or hospitality context).
- Experience building scalable programs and processes across multiple markets.
- Comfort operating in a fast-paced, high-growth environment with cross-functional stakeholders.
Role Goals
- Goal 1: Successfully execute 100% of 2026 Launch Events for new client implementations, achieving an average Implementation Satisfaction Score of ≥ 90%.
- Goal 2: Deliver a national Snack Fair activation, achieving a measurable lift in client retention vs. baseline by the end of 2026.
- Goal 3: Launch and operationalize Seasonal Calendar playbook, achieving ≥ 50% adoption in Year 1.
- Goal 4: Document and codify playbooks for all three event formats, ready for handoff to Client Operations by end of 2026.
- Goal 5: Capture and report financial performance data for all events through Crafty’s platform to demonstrate incremental revenue impact.
What We Offer
Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.We are proud to offer a compensation package that includes our Crafty healthcare plan (covering primary health, dental, and vision), an automatic 4% 401(k), contribution paid time off, unlimited time off and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!This role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company.
Your creativity, ambition, and work will steer the direction of our successes.Our compensation amount for this role is targeted at $90,000 – $100,000 per year. Final offer amounts are determined by multiple factors including location, experience, and expertise, and may vary from the amounts listed above.Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.
