Primary Job Objective
Supervise the daily operations of affiliated hotels and ensure the delivery of high-quality services to guests in a way that achieves customer satisfaction, enhances the company’s commercial reputation, and meets approved operational and financial objectives.
Key Roles and Responsibilities
Operational Responsibilities
- Monitor the performance of all hotel departments (Front Office, Housekeeping, Food & Beverage, Maintenance, Security, etc.) and ensure work efficiency and service quality.
- Supervise the recruitment, training, and performance evaluation of employees; motivate staff and achieve the highest levels of operational efficiency within a productive and motivating work environment.
- Monitor guest experience, receive feedback, continuously improve service quality, and professionally and effectively handle complaints.
- Analyze performance reports, monitor occupancy rates and operational revenues, and take corrective actions to ensure financial and operational targets are achieved.
- Prepare and manage the operational budgets for hotels, monitor expenses, and control costs without compromising service quality.
Compliance and Governance
- Ensure compliance with operational policies and standards approved by senior management and apply public health and safety regulations.
Development and Improvement
- Propose and implement development initiatives to enhance operational efficiency, improve guest experience, and increase revenues.
- Manage relationships with suppliers, maintenance companies, and support service providers, ensuring the quality of supplied goods and services.
- Prepare periodic reports for senior management on operational performance and discuss future plans and market trends.
Infrastructure & Coordination
- Ensure infrastructure and facilities readiness, maintain hotel cleanliness and appearance in line with the corporate image.
- Coordinate between branches to benefit from shared services, reduce costs, and improve service quality.
- Determine and adjust pricing based on marketing studies and daily market analysis.
- Coordinate with other departments.
Key Communications & Relationships
Internal
External
Job Requirements
Educational Qualification
- At minimum, a bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Proficiency in English is required; knowledge of additional languages is considered an added advantage.
Required Experience
- 5 to 7 years of experience as a Hotel Operations Manager or in a senior managerial position.
Required Skills & Competencies
General Skills
- Strong communication skills
- High planning and coordination skills
- Strong analytical and decision-making abilities
- Negotiation and persuasion skills
- Ability to coordinate and follow up on work
Administrative Skills
- Time management
- Cost management
- Stakeholder management
- Quality management
- Scope management
Languages
- Full proficiency in Arabic and English
If you're fit, or would like to learn more about the company, please apply or reach out to us...
