Director of Operations, Critical Infrastructure at infinitive

Director of Operations,

Critical Infrastructure

Job Summary

The Director of Operations is responsible for leading the safe, reliable, and efficient operation of on-site power generation and critical infrastructure systems supporting U.S. data center campuses. This role owns day-to-day operational execution, risk management, and team performance across assigned regions or sites, ensuring compute load protection and high availability at all times.The Director partners closely with Engineering, Construction, Training, and Vendor Management teams to operationalize standards, review the execution of Methods of Procedure (MOPs), and continuously improve maintenance and incident response programs.

This is a hands-on leadership role with direct accountability for operational outcomes.

Key Responsibilities

Lead and manage multi-site operations teams responsible for all infrastructure, including electrical distribution, on-site power generation, UPS, switchgear, cooling systems, and life safety systems.
Enforce and ensure consistent execution and continuous improvement of MOPs, SOPs, and EOPs governing load transfers, ramp rates, and abnormal operating conditions.
Own operational readiness, maintenance execution, and incident response for assigned campuses or regions.
Partner with training teams to implement and sustain repair, preventive maintenance, and emergency response programs.
Manage vendor and power plant operating agreements, ensuring performance meets reliability, availability, and safety expectations.
Serve as an escalation point for major operational incidents, driving timely resolution and root cause analysis.
Establish and track operational KPIs related to availability, reliability, safety, and maintenance effectiveness.
Drive a strong safety and compliance culture aligned with regulatory requirements and company standards.
Support growth initiatives by hiring, developing, and retaining high-performing operations leaders and technical staff.
Partner with Engineering and Construction to ensure operability and maintainability are built into new capacity, retrofits, and expansions.
Coordinate with vendors and OEMs supporting campus infrastructure.

Qualifications

10+ years of experience in mission-critical operations, power generation, or utility environments, with leadership responsibility.
Strong understanding of on-site MEP systems and data center operations.
Demonstrated experience managing operational risk and executing MOP-driven environments.
Proven ability to lead teams, manage vendors, and operate in 24/7 critical environments.
Strong communication and cross-functional leadership skills.

Preferred Skills

PE license or equivalent certification.
Experience with regulatory compliance (OSHA, EPA, NERC/FERC exposure).
Familiarity with CMMS, SCADA, and power monitoring platforms.

Location

Areas for these are currently, Abilene (sites 1 & 2), New Mexico, Wisconsin, Chicago IL.

Life at infinitive

Infinitive enables global companies to master the digital world, specializing in marketing and advertising solutions, customer data & analytics, and digital and business transformation.

Infinitive is included on the latest LUMA Partners Knowledge LUMAscape and is regularly featured by a range of leading industry publications, including AdAge, MediaPost, AdExchanger, and more.

Our strong workplace culture has received recognition from Inc. magazine, The Washington Post, Consulting Magazine, Washington Business Journal and other top media outlets and awards programs.

Thrive Here & What We Value

Named "Best Small Firms to Work For" by Consulting Magazine 6 times (most recently in 2023)

Recognized as a "Top Workplace" by Washington Post, "Best Places to Work" by Washington Business Journal and Virginia Business

Emphasizes living Infinitive values such as Do the Right Thing, Strive to Be Great, Honor Commitments, Think and Act Like an Owner, Have a Bias for Action

Focuses on enabling global brands through insights, innovation, and efficiency

Possesses deep industry and technology expertise to drive adoption of new capabilities

Matches personalities with clients' culture while bringing the right mix of talent and skills for high ROI

Dynamic team environment with opportunities for growth and development

Equal Opportunity Employer

Passionate and motivated individuals

Director of Operations, Critical Infrastructure