True Brands™ is a leading global designer and supplier of beverage lifestyle accessories. We’re known for our innovative product development, cutting-edge in-house design, and top-tier customer service. With a diverse range of brands, we pride ourselves on delivering exceptional quality, on-trend aesthetics, and outstanding customer satisfaction.
True Brands is currently seeking an on-site Returns Processing Specialist to provide operational support at our Indianapolis distribution center. The Returns Processing Specialist is responsible for managing product returns from receipt through system entry and disposition. This role ensures returned items are accurately received, inspected, and entered into the system, allowing inventory to be properly routed, restocked, or disposed of in a timely manner. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced warehouse or operations environment.Key Responsibilities
- Receive, open, and inspect returned products for accuracy and condition.
- Verify returned items against return authorizations and supporting documentation.
- Accurately enter return transactions into the inventory/ERP system (e.g., NetSuite, Deposco).
- Assign or confirm bin locations and prepare items for restock or disposal.
- Identify discrepancies such as incorrect items, shortages, overages, or damaged goods and escalate as needed.
- Label returned items and coordinate proper putaway within the warehouse.
- Maintain accurate records related to returns, credits, and inventory adjustments.
- Communicate with customer service, warehouse, sales, and inventory teams regarding return status and exceptions.
- Follow established procedures to ensure compliance with company policies and inventory controls.
- Support cycle counts, audits, and inventory accuracy initiatives as needed.
- Keep work areas organized and follow safety and cleanliness standards.
Qualifications
- High school diploma or equivalent required.
- 1–3 years of experience in warehouse operations, returns processing, inventory control, or a related role.
- Strong attention to detail and ability to accurately enter data.
- Comfortable working with inventory systems or ERP software (NetSuite experience preferred).
- Basic computer skills including email and spreadsheet usage.
- Ability to follow processes, prioritize tasks, and work independently.
- Strong communication skills and ability to work cross-functionally.
Preferred Skills
- Experience processing customer returns or reverse logistics.
- Familiarity with warehouse documentation (RMAs, packing slips, BOLs).
- Knowledge of inventory management and bin/location tracking.
- Experience working in a distribution or fulfillment environment.
Compensation & Benefits:
- $16 - $20 per hour, with higher pay considered based on experience
- 40% employee discount
- Health, Dental, Vision, and Life Insurance, 401k with employer match
- Gym benefits
- Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans
- FSA General Purpose Healthcare and Dependent Care
- Growth and development opportunities
- Excellent work/life balance
- Accrue 15+ days of PTO per year
- 8 Paid Holidays per year
- Company events
True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers.
True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism.
E-Verify
True Brands participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. To learn more about your rights and responsibilities please visit: E-Verify: Employee Rights & Responsibilities
EEOC
True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers.
True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism.
