Product Manager

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Job Description

About the Role

What You’ll Be Doing

• Continuously build and maintain a backlog of work for engineering by collecting bugs and feature requests, identifying patterns, and prioritizing. 
• Collaborate with CS/AM on escalations to determine priority.
• Manage sprint scope changes.
• Gather requirements with clients and stakeholders and document findings.
• Deploy discovery techniques depending on the size and type of project to de-risk and scope the value, usability, feasibility, and business viability.
• Understand user workflows and get a sense of direction for the user experience.
• Work closely and collaboratively with UX designers to brainstorm, learn about users and personas, and map workflows.
• Lead solution design discussions, working closely with designers, developers, and technology teams. Iterate quickly, identify opportunities, and further de-risk and scope. Be prepared and knowledgeable of all problems, facts, and workflows.
• Plan sprints and build project milestones, and continuously liaise among stakeholders and engineering.
• Build and maintain quarterly, annual roadmaps 
• Develop a product vision, evangelize relentlessly while knowing when to change or grow the vision 
• Lead daily scrums and work closely with developers to ensure timeliness of deliverables 
• Keep stakeholders looped into the status and progress. Demo frequently. Continuously prompt, gather, sort, and implement feedback
• Conduct UAT and bring in other testers, stakeholders, or early adopters to measure how closely a new feature will hit the target. Iterate fast. Put the final stamp of approval and backing behind features.
• Enable sales and client services teams. Develop and share documentation on how new features work, and share information with the Helpdesk admin. Train internal teams. Help setup demos. 
• Develop rollout plans alongside stakeholders, communications and marketing teams. Flag and plan beta tests to further de-risk, gather feedback to quickly iterate
• Define and measure adoption and usage for existing modules and new features. Report quarterly on base metrics and changes over time.

Qualifications

You’ll Thrive in This Role If You Have…

• 3+ consecutive years of experience in a product management role 
• 3+ consecutive years of experience at a SaaS company 
• Pod Leadership -Have deep commitment to bravely leading the pod, and being the first to stick your neck out, keep work flowing, communicating clearly and turning your team into a well oiled machine.
• Customer Knowledge- Expert on the customers issues, pains, desires, how they think , how they work, what makes them buy a product. 
• Data Knowledge- Need to do continuous qualitative and quantitative analysis to deeply understand why customers behave the way they do, and what they are doing.
• Business Knowledge -Have deep knowledge of the ALIS product, and how the product matters to the business. Know your stakeholders, and the constraints they operate under, and commit to delivering solutions that are consistent with those constraints.
• Market & Industry Knowledge - Have deep knowledge of competitors, tech trends, customer behaviors and expectations, and follow relevant industry news and analysis

What Success Looks Like

• Product Evangelism - You have become the internal "expert" on the ALIS product and its market, moving beyond just managing a backlog to actively shaping a vision that excites both the team and the customers.
• The Pod is a "Well-Oiled Machine" - You have established a rhythmic, high-velocity sprint cycle where the engineering team is never blocked, requirements are crystal clear, and morale is high because the path forward is always defined.
• Data-Driven Roadmap - You aren’t just "guessing" what to build next. You can point to specific qualitative and quantitative insights that justify the product vision and quarterly milestones.
• Seamless Communication - All stakeholders never have to wonder about a project's status. They feel heard during the feedback loop and empowered by the documentation and training you provide.
• High-Impact Releases - Features aren't just "shipped" - they are adopted. You successfully de-risk projects through discovery and UAT so that by the time a feature hits the market, it solves a verified customer pain point.

Additional Information

Why You’ll Love It Here

• 10 days of PTO ( year 1)  
• 8 Company Holidays ( office will be closed) 
• 2 Floating Holidays 
• Subsidized Medical, dental and vision insurance 
• 401k Plan + Up to 4% Matching
• Pre-tax Commuter Benefits 
• Flexible Work arrangements available 
• Casual Dress 
• Referral Bonuses 
• Employee Assistance Fund
• Paid Parental Leave
• Paid Jury duty & Bereavement Leave 
• Length of stay rewards 
• Company bonus pool
• HSA and FSA
• Life Insurance policy subsidized by Company