At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life’s most meaningful milestones - homeownership.
Job Overview:
CapCenter is seeking a Mortgage Training & Policy Associate to ensure new and existing mortgage production team members are equipped with the knowledge and skills needed to deliver exceptional customer service. This role partners closely with Mortgage Production and Compliance leadership to develop, enhance, and deliver training for both new hires and current team members. The ideal candidate is highly organized, collaborative, and adept at translating regulatory requirements into clear, practical, and user-friendly learning resources.
Key Responsibilities:
· Lead and support training initiatives for the mortgage production team, including delivery of select training sessions and ongoing program improvements.· Partner with Mortgage Production and Compliance leaders to identify training needs and support effective rollout of policy and process changes.· Manage and administer the learning management system (LMS), including course assignments, tracking, and reporting.· Develop and maintain training materials, job aids, and reference resources based on company policies, procedures, and regulatory requirements.· Support change management by documenting updates, communicating changes, and reinforcing adoption across the production team.
Qualifications:
· Bachelor’s degree in finance, business, communications, teaching or other related field preferred.· Experience in mortgage underwriting, operations, training, and/or compliance.· Exceptional written and verbal communication and presentation skills.· Engaging and dynamic personality with the ability to motivate and inspire a team.We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.
