Account Manager at EDA Data

Job Purpose

The Account Manager will be solely responsible for the client accounts post-sales for a select client portfolio of SMB accounts.Demonstrated success with managing and expanding client relationships, generating account expansion through inside sales capabilities, and driving retention revenue.Serving as the primary contact, the Account Manager is responsible for the onboarding, product adoption, value realization, upsell/cross-sell account expansion, and the renewal of their assigned client portfolio.The ability to work independently as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Product Management, Marketing, Data Analysts, and Sales.Key Responsibilities and Activities

Develop and maintain long-term relationships with clients in the post-sales period, demonstrating an understanding of their needs and assume role as key resource of account.
Proven ability to handle a high-volume portfolio of a small-medium book of business.
Operating as the singular owner of client accounts in an inside sales function.
Conduct personalized onboards, training, and provide ongoing client support to maximize usage of product features and services.
Own and drive retention and expansion revenue relationship and value-based promotion.
Identify and promote upsell and cross-sell opportunities across Fusable brands.
Develop and deliver account reviews to achieve business goals, maximize ROI, and drive account health and success.
Track usage of all products across a portfolio of clients, address under-utilization and risks through additional trainings by establishing product stickiness.
Plan, prioritize, and self-direct with minimal supervision.
Monitor and maintain usage KPIs/client dashboards to monitor progress and success.
Identify risks to the client achieving their stated business goals and collaborate with team to build a risk mitigation plan.
Provide key insights of Voice of Customer (VOC) pertaining to product usage and user experience. Communicate new and on-going findings to Data, Product, Marketing, Consulting and/or Editorial stakeholders.

Preferred Knowledge and Experience

Demonstrable experience in a B2B Account Management position, with a proven track record of meeting and exceeding quota.
Comfort in a quantitative environment to communicate, coach and translate for clients.
Flair for account nurturing and client relationship management.
Strong Interpersonal skills, highly motivated, with a strong orientation toward client relationships.
Exceptional written, verbal and presentation skills required.
Ability to work well independently and in a team environment.
High attention to detail, ability to meet deadlines and respond to clients in a timely manner.
Advanced working knowledge of MS Office Suite, specifically Excel and/or other similar statistics and data modeling software preferred, working knowledge of CRM software needed.
This is a full-time position.
Up to 10% Travel required.

Fusable participates in the E-Verify program.View the Participant & Right to Work Poster in English | Españolhttps://www.e-verify.gov/employers/employer-resources?resource=30Equal Employment Opportunity - Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.Equal Opportunity Employer

Life at EDA Data

EDA is insight you can act on.

There's no end to market data these days. So, how do you know you're getting the right data? Information, in other words, that guides your market decisions and points you to qualified prospects.

EDA is the way. Put simply, EDA brings insight to data. Which is why more and more forward-thinking companies use EDA both for strategic planning and tactical execution.

How does EDA help? We provide a wealth of insight into industrial equipment purchasing, so you can do more: Exploit marketing opportunities. Inform your sales, service and dealer strategies. And see regional hot spots, growth trends and emerging markets. Right down to actual prospect addresses and purchasing histories.

Our platform of transaction-based data allows you to pinpoint actionable opportunities. You see what no other information source provides. It's all signal, no noise. It's both brand and market specific. It's up-to-the-minute and historic. It's big picture and customer-targeted.

The decisions you make are only as good as your insight.

EDA is a division of Randall-Reilly and is the only comprehensive source of equipment-based market insight in the U.S.

Thrive Here & What We Value

Propelling people to the best version of themselves

Competitive compensation

Medical, dental, vision, FSA, 401k, life insurance products and more!

11 paid holidays + PTO

Fitness membership reimbursement

Highly collaborative and flexible environment

Growing but highly valuing relationships</s>

Account Manager

Life at EDA Data

Your tracker settings