SNAP is Brightree’s resupply automation platform for scale HME providers. As Director of Product Management for SNAP, you will lead the development and lifecycle management of the SNAP product line. You act as the bridge between customers, service teams, engineering, and business stakeholders to deliver innovative,
viable, scalable, and user-centric products. You are fully accountable for the product direction in this domain and for turning strategy into measurable results. You ensure our dedicated, multidisciplinary Product Teams are autonomous to deliver and accountable to outcomesenabling cross-team collaboration on implementation, driving launches and user communication across the full product lifecycle, and delivering on the success metrics for your portfolio.You’llwork horizontally across Brightree and ResMed to advance a modern, scalable, and audit-ready resupply engine.
Competenciesand Responsibilities:
Strategy & outcomes
- Define the product vision, strategy, and multi-year roadmap for SNAP; alignto commercial goals and measurable KPIs (conversion, automation rate,A.I.R., etc.)
- Drive data-driven portfolio management: cohorts, set targets, and adjust priorities by insight.
Product delivery & platform modernization
- Lead ProductManagers andTechnical Product Managersto ship resilient, performant capabilities (rules/workflow engines, orchestration, reliability/performance improvements).
- Modernize forscale, security, and cost efficiency; embed governance and compliance as product capabilities with clear audit evidence.
Experience & adoption
- Advance multi-channel digital experiences that improve ordering conversion, status transparency, and exceptionhandling;measure adoption and outcomes post-launch.
- Demonstrated experiencedesigning forscale and resilience, modernizing platforms for performance, reliability, security, and cost efficiency.
- History of advancing digitalexperiencesmultiple channels, improving conversion, status transparency, and exception handling.
- Experiencepartneringwith Product Marketing/Sales on packaging/tiers, positioning, launches, and migrations tied to value metrics.
Applied analytics & AI
- Apply analytics/AI pragmatically with human-in-the-loop guardrails; publish observable outcomes and safeguards.
Qualifications:
- Bachelor’s in Computer Science, BusinessAdministration, or related field.
- Designs and builds for tomorrow, not today.
- 10+ years in SaaS product managementand leadership; success with automation, order management,and/or supply-chain/RCM/CRMadjacent platforms.
- Healthcare/HME domain knowledge: payer/eligibility rules, documentation requirements, and compliance/audit needs.
- Proven delivery of platform capabilities at scale (rules engines, workflow/orchestration, reliability/performance).
- Strong PM craft (discovery, PRDs, Agile sequencing, experimentation) and cross-brand leadership across Brightree & ResMed; executive-level communication.
- Customer-anchored:solvesthe right problems using research and data; relentless patient/provider advocate.
- Integrative decision-maker: balancesuser insight, business strategy, and technical execution.
- Prioritizes forimpact:makes clear, data-based tradeoffs; moves with purpose and learns fast.
- Enterprise collaborator: aligns Product, Commercial, and Operations; communicates crisply at the executive level.
- Team builder: attracts and develops cross-functional talent; leads decisively under pressure.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
