Who We Are
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market.
Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Sales Operations Coordinator
Note: Candidate must be located in Jacksonville, FL, as this is an onsite roleA Sales Operations Coordinator supports the Sales Operations team by managing the flow of goods and materials at the studio vendor. Primary focus is on optimizing business processes ensuring timely and efficient movement within the capture process by tracking delays and resolving issues affecting supply chain for profitability and customer satisfaction. Maintenance of tracking through CRM and reporting systems, analyzing data, administrative tasks, acting as a crucial link between sales strategy and execution to boost efficiency and performance, focusing on reporting, forecasting, and ensuring internal teams have the tools/knowledge to support effectively.
Key Responsibilities
- Logistics Tracking Management: Planning, scheduling, tracking, and arranging the logistics of goods and materials on-site.
- Communication: Liaising with suppliers, carriers, clients, and internal teams.
- Problem-Solving: Addressing and resolving any issues that arise during transit.
- Compliance: Ensuring adherence to safety, legal, and regulatory requirements.
- Data Analysis & Reporting: Generating reports, identifying trends, and providing actionable insights for sales leaders.
- Process Optimization: Streamlining sales workflows, implementing best practices, and automating repetitive tasks.
- Sales Support: Handling administrative duties, order processing, and providing support to sales reps.
Essential Skills
- Analytical and problem-solving
- Strong organizational skills
- Proficiency with CRM & Data Tools (e.g., Salesforce, Excel, Jira)
- Attention to detail
- Communication and collaboration
- Time management and multitasking
Qualifications
Required
- 1+ years of experience in Customer Success/Support, Operations, or related enablement‑focused roles.
- Ability to commute to facility in Jacksonville, FL daily (including reliable transportation).
- Ability to stand for extended periods of time and handle articles weighing up to 50 pounds.
- Ambition to achieve goals/objectives, and the discipline, sense of urgency, organization, and perseverance to deliver results.
- Ability to gather and make sense of large amounts of information and apply it to make decisions.
- Self-starter with a goal-oriented approach
- Strong communication, analytical, and strategic thinking capabilities.
- Passion for service and excellence
- Good verbal and written communication skills
- Proficiency with MS Office Suite of products, especially Excel
- Ability to learn new software systems quickly
- Familiarity with CRM solutions
Preferred
- Experience working directly with retailers, distributors, and/or CPG manufacturers
- Familiarity with SPINS IX‑ONE‑related platforms and processes
- Proficiency with CRM systems and workflow tools
- Understanding of shipping documents, customs forms, and bills of lading
Note:
Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LI-SB1 #LI-Hybrid
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.
