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Full-timeDescription
Are You a Master of Conversation?
Be the "Voice of Renewal by Andersen"!
The Vibe:
Are you a listener? A problem solver? A rapport builder? We aren’t just looking for someone to answer phones; we are looking for a Champion of Culture who loves to delight customers.As our newest Call Center Agent, you will provide a world-class homeowner experience while setting high-quality appointments for our sales team. You will act as the true "Voice of Renewal by Andersen," using your charm and skills to listen to needs and provide a consultative experience.
What You’ll Be Doing:
- Building Connections: You will actively listen to homeowners, identify their needs, and build immediate rapport.
- Setting the Stage: You’ll be the first step in the sales process, overcoming objections and setting appointments for our Outside Sales Team.
- Crushing Goals: You’ll aim for high-performance targets, like converting inbound calls into at least 5 appointments a day and making 10 outbound connections per hour.
- Mastering the Script: You’ll use proven scripts and rebuttals to guide conversations, while staying open to coaching to become even better.
- Filling the Calendar: You will act as a calendar wizard, aiming to fill the next 72 hours with appointments and maintaining 70% calendar capacity in all territories.
What Success Looks Like:
We love to celebrate wins! Here is how you’ll shine:
- The Closer: Achieving a minimum 77% Demo Rate.
- The Connector: Achieving a minimum 85% All-Party Rate (getting all decision-makers to the table!).
- The Go-Getter: Spending no less than 28% of your time strictly "On Call" with leads.
Who You Are:
- A Communicator: You have excellent written and verbal skills and can speak with tact and enthusiasm.
- A Teammate: You support a culture of celebration, equity, inclusion, and diversity.
- Ethical & Honest: You value fairness and integrity in the workplace.
- Tech Savvy: You can type, document call details clearly, and navigate computer systems with ease.
The Nitty-Gritty (Requirements):
- Must be able to sit, stand, walk, and use hands for extended periods.
- Must be able to lift up to 30 pounds.
- Must be willing to practice scripts and role-play to perfect your craft.
What We Offer:
We believe in taking care of the people who take care of our customers.
- Medical, dental, and vision insurance
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Disability Insurance
- Identity Theft Protection
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 401K
- PTO / Sick Time
- 8 Paid Holidays plus 1 Flex Holiday
- Discount on our windows and doors
- Employee discounts on travel, apparel, electronics, restaurants and more!
Ready to start the conversation? Apply today and help us build something great!
#MARKETING
Salary Description$23/hr+bonuses+commission
