Job Role: IT Systems Engineer
Location:
Hyderabad
Employment Type:
Full-time
Experience Required: 5–7 Years
About the Role
We are looking for a skilled
IT Systems Engineer to support and manage our IT infrastructure, take escalations from Junior engineers, and assist with automation and scripting initiatives. The ideal candidate will have strong expertise in Microsoft technologies (Intune, Entra ID, M365), moderate scripting skills, and experience with macOS device support. This role involves hands-on troubleshooting, systems improvement, and mentoring junior IT staff.
Key Responsibilities:
Act as the
second level escalation point
for issues unresolved by Junior support engineers.Troubleshoot and resolve advanced desktop, application, system, and network issues.Manage
Microsoft Intune/Endpoint Manager
, including device policies, application deployment, compliance, and reporting.Administer
Microsoft Entra ID (Azure AD)
– advanced user/group management, conditional access, MFA, and security controls.Support and manage the Microsoft 365 application suite (Teams, Outlook, SharePoint, OneDrive, Office apps).Perform advanced
Windows OS administration
(performance tuning, GPO management, update troubleshooting).Provide
support for macOS
devices. Knowledge of
JAMF or similar MDM
solutions is an advantage.Develop and maintain
PowerShell and/or Bash scripts
for automation and system administration, and maintain the script library.Participate in IT infrastructure improvement projects and cross-team collaborations.Contribute to
SOPs, technical documentation
, and
knowledgebase enrichment
.Support hardware troubleshooting, asset lifecycle, and vendor coordination.
Required Skills & Experience:
5–7 years
of IT System Administration / Technical Support experience.Strong knowledge of
Windows 10/11 management and troubleshooting
.Hands-on experience with
Microsoft Intune & Endpoint Manager
.Good knowledge of
Microsoft Entra ID (Azure AD)
administration.Experience managing
Microsoft 365 accounts and services
.
Scripting experience (PowerShell / Bash)
– able to write automation scripts and maintain script libraries (not expert level, but working knowledge required).Capable of
managing escalations and mentoring Junior team members
.Understanding of
macOS administration
; JAMF or Apple MDM knowledge is preferred.Familiar with ITSM tools (ServiceNow, Manage Engine, etc.) and ITIL processes.Understanding of
network basics
(DNS, DHCP, TCP/IP, VPN).
Certifications (Preferred/Highly Advantageous):
MD-102: Endpoint Administrator
AZ-104: Azure Administrator Associate
or equivalentCompTIA A+, Network+, or MS-900 (advantageous)Any scripting-related certification (optional)
Personal Attributes:
Strong analytical and troubleshooting skillsGood communication and stakeholder coordination abilityProactive, process-driven, and eager to improve systemsAbility to support and mentor L1/L0 support teamsStrong documentation and team collaboration skillsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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