Senior UX Researcher

LocationInternational | New York, New York, United States

TypeRemote, Hybrid

About Somethings

Somethings is building the first social wellness platform for teens — a place where a teen can form a real relationship with a mentor who gets them, sticks with them, and helps them get better.25 Million teens in the U.S. are struggling with their mental health. Every one of the thousands of teens who downloads Somethings is struggling. Our job is to make sure they don’t just show up — they stay, connect with real humans who care deeply about them, and get the support that they need to thrive.We’re backed by General Catalyst and world-class healthcare + consumer investors, and we’re growing like crazy —

in 2025 we grew 1100%, and are on track to 5x in 2026.

If you want to be a part of the generationally defining company in mental health, welcome home.

Role Overview

Our mentors are the lifeblood of Somethings. They’re the people teenagers trust, return to, and grow with. We want Somethings to be the most meaningful professional experience our mentors have in their lives.We’re looking for a Senior User Experience Research to design and build the entire end-to-end Mentor experience — from onboarding and training to tools, culture, and community.This is a high-agency role at the intersection of product, design, operations, and culture-building and requires someone with a passion for user research, prototyping, and driving tangible solutions for users.The work is high ownership, high craft, and deeply human:

You will directly shape the mentor experience that supports millions of struggling teens in feeling seen, supported, and able to thrive.

What You’ll Do

1. Design the Mentor experience end-to-end

Map and build the full journey: recruiting → onboarding → growth → retention
Create programs that foster belonging, pride, and identity
Define rituals, language, and cultural norms of being a Somethings mentor
Design systems that support mentors rather than manage them

2. Lead research → design → implementation

Conduct interviews and qualitative research with mentors and teens
Turn insights into programs, services, and product experiences
Prototype journeys, rituals, and experiences
Work cross-functionally with Product, Clinical Operations, and Community

3. Make mentorship at Somethings genuinely magical

Build ongoing community spaces and learning environments
Design recognition systems that feel real, not corporate
Create the moments that make people say “this is the best job I’ve had”

4. Shape tools and products mentors use every day

Partner with Product and Engineering on mentor platform design
Identify workflow friction and remove it
Advocate for mentor needs across product decisions
Ensure tools maximize presence with teens, not admin burden

Example projects you may own

new mentor onboarding and culture immersion program
annual mentor retreat/offsite experience
mentor identity & recognition system
redesign of mentor dashboard, workflows, and comms experience

Who You Are

4+ years in UX, Product Design, or Service Design
Experience designing services and systems, not only interfaces
Strong qualitative research skills
Comfortable working from 0 → 1 in ambiguity
Able to move fluidly between:
research
journey mapping
program design
product design
hands-on execution

You care deeply about people. You design for feelings as much as flows — belonging, pride, confidence, momentum.

How We Work

We’re building a culture that blends high performance, deep belonging, and radical clarity:

We care about outcomes, not theatrics
We move quickly and learn constantly
We speak the truth early
We protect focus
We hold a high bar for craft and quality
We’re small, intense, collaborative, and mission-driven
We care about each other — and about the teens we serve

If you want real ownership and the chance to build something that genuinely changes lives, this is it.

Work Environment

This is a full-time hybrid role in our NYC office in Williamsburg. We will consider remote for truly exceptional candidates.
We’re output-driven and provide flexibility where it supports performance and life

What We Offer

💰 The annual salary range for this position is $140,000 - $200,000.
📈 Significant equity compensation, reflecting your foundational role and impact.
🏥 Comprehensive health insurance coverage.
🎯 Significant work ownership and autonomy
🎉 Unlimited days off.

⚠️ Important Application Instructions

To be considered for this role, you must complete the following submission step:

Record a Loom video (8–10 minutes) of yourself answering the questions listed below.

Application Questions

Introduce yourself

Talk to us about your experience with product design/UX design. It’s okay to brag!

What is the most interesting insight that you’ve ever had from your UX projects?

Why do you want this job?

What are you best at professionally?

What do you not like doing professionally?

What are you career ambitions?

Equal Opportunity Employer

At Somethings, we're committed to building a workplace where diversity is not just welcomed, it's celebrated. We believe that innovation thrives on teams where everyone can be their authentic selves, bringing unique perspectives and backgrounds to the table. We are proud to be an Equal Opportunity Employer. This means all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our commitment to inclusivity is woven into the fabric of our corporate culture, ensuring everyone has the opportunity to succeed, learn, and grow with us. Compensation:USD 140000-200000