JOB DESCRIPTION
Summary/Objective
Management of airport operations and supervise all operative staff, including supervisors to ensure a safety operation along with an excellent customer service.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages the daily operation at the airport and supervises the staff.Develop, changes and approves schedules for all operative employees at the Miami International Airport.Ensures that service expectations are being met according to each client agreement, through inspecting gates, positions and areas where the staff is working.Maintain budget assigned for all operative hours and find opportunities to utilize the budget and find possible savings.Maintain a minimum level of complaints and provides quick solutions when service expectations are not met.Maintain a wheelchair count up to date and any other valuable equipment.Ensures all changes in services and operations (time changes, cancellations, delays and/or extra services) are communicated to the staff and all positions and services are covered. Ensure all indicators align with the company goals, such as Client Satisfaction, Overtime Hours, etc. are met.Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.Ensures all employees follows company policies and regulations (including attendance, uniform and security procedures).Participates in daily, weekly, monthly and annual planning process as appropriate.Competencies
LeadershipTeamwork OrientationStress Management/ComposureEthical ConductGood CommunicationCustomer/Client FocusSupervisory Responsibility
This position supervises the security, skycaps, porters, supervisors and any other operative position.
Work Environment
This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position is very active and requires standing, walking and seating.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours varies.
Travel
No travel is expected for this position.
Required Education and Experience
Bachelor’s Degree or equivalent2-3 years’ experience in customer serviceAdditional Eligibility Qualifications
Pass a background check and drug testComputer literacy in MS Office packages such as Word, Excel and Outlook.Must be able to read, write and speak English. Bi-Lingual is a plus.Maintain a relationship with both employees and clientsMust have a good working knowledge of management practices and principles so they can efficiently perform his job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
