About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation.
It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.
Job Details
The Software Engineering Manager, Product (AI) provides technical and people leadership for teams building payer- and biller-facing product solutions on InvoiceCloud’s core SaaS platform. This role plays a key part in architectural evolution, delivery execution, and team development, with a strong focus on integrating AI-powered capabilities into product and platform workflows. Operating in a highly collaborative, agile environment, this leader partners closely with Product, AI Engineering, Platform, and other Engineering leaders to drive scalable, secure, and high-quality outcomes.
This role is ideal for a hands-on engineering leader who balances strategy with execution and leads teams building solutions where correctness, compliance, and semantic accuracy are critical.
Success Profile
At InvoiceCloud, success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role
Strategic
- Partners with product and engineering leadership to define functional and technical strategies for the product portfolio.
- Aligns team priorities with company goals, customer needs, and long-term platform evolution.
- Guides architectural decisions and modernization efforts across SaaS and AI-enabled solutions.
- Identifies and evaluates emerging tools, services, and AI capabilities that improve scalability, efficiency, and product value.
- Advocates for engineering practices that support reliability, security, and regulatory compliance in enterprise environments.
Results-Driven
- Owns delivery outcomes for scrum team(s), ensuring commitments are met with high quality and predictability.
- Establishes and tracks team metrics focused on delivery, quality, reliability, and customer impact.
- Drives continuous improvement in engineering productivity, release quality, and operational performance.
- Leads initiatives that improve customer and employee experience through disciplined execution.
- Ensures AI-powered features meet expectations for correctness, performance, and business value.
Collaboration
- Recruits, develops, and mentors engineering talent, fostering strong technical skills and growth mindset.
- Collaborates closely with Product, AI Engineering, Platform, and other cross-functional teams to deliver integrated solutions.
- Influences peers and senior leaders across disciplines to align on shared goals and technical direction.
- Builds trust-based relationships across teams, encouraging shared ownership and accountability.
- Guides teams in adopting best practices for AI-aware engineering, including observability and benchmarking.
Communicates Effectively
- Communicates complex technical, architectural, and AI-related concepts clearly to diverse audiences.
- Provides transparent updates on progress, risks, and outcomes to stakeholders at multiple levels.
- Creates an environment of open, candid dialogue that supports continuous learning and improvement.
- Coaches engineers through feedback, goal-setting, and constructive conversations.
- Represents engineering perspectives effectively in planning, prioritization, and leadership forums.
Requirements
- Proven success as an engineering or services leader, including direct people management experience
- Extensive hands-on experience in enterprise software development, preferably within FinTech or regulated environments
- Strong background in .NET, ReactJS, and modern SaaS platforms
- Experience leading agile teams with a focus on Scrum-based delivery
- Ability to influence product leaders, architects, and peer engineering managers
- Experience with cloud platforms, code modernization, and scalable system design
- Programming experience in C#, SQL, Python, PowerShell, JavaScript, and ReactJS
- Experience building and operating systems in regulated environments (e.g., PCI, SOC 2, HIPAA)
- Familiarity with test-driven development, CI/CD, and integration frameworks
- Experience with distributed systems, microservices, and event-driven architectures
- Understanding of performance tuning, availability, and software security best practices
- Familiarity with responsible AI practices including data privacy, RBAC, PII minimization, explainability, hallucination monitoring, and auditability
- Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders
- Self-directed leader with sound judgment and a collaborative spirit
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.Click here to review InvoiceCloud’s Job Applicant Privacy Policy.
For recruitment agencies:
InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
