About the role
We’re looking for a Founding Customer Success Manager to be the first hire on our Customer Success team. This is a highly cross-functional role where you’ll own customer accounts end-to-end, drive renewals and upsells, and help scale our success operations. You’ll work closely with engineering, product, and sales while becoming an expert in our product and a trusted partner to our customers. This is a great opportunity for someone who thrives in ambiguity, takes ownership, and wants to build the foundation of Customer Success at a fast-growing startup.This role will come with meaningful equity compensation along with $130k base.
You’ll report directly to the Head of Customer Success and collaborate closely with our CEO, product, engineering, and solutions engineering teams. Because we are a highly collaborative, close-knit team, this role is in-person 5 days a week in downtown San Francisco.
What you’ll do
- Own a portfolio of customer accounts and drive renewals and expansions.
- Cross-sell our new product to existing customers and run demos to showcase value.
- Lead discovery and negotiation conversations with customers.
- Partner with Deployed Engineers to onboard customers and ensure successful adoption.
- Act as the voice of the customer internally, influencing product direction and priorities.
- Build and automate scalable Customer Success processes across renewals, volume upgrades, overage billings, and contract standardization.
- Proactively identify areas of improvement in the customer journey and execute on them.
Who you are
- 4+ years of experience in Customer Success, Account Management, or a related role in SaaS.
- Strong sense of ownership- you don’t wait to be told what to do.
- Comfortable with ambiguity and excited to build new processes from scratch.
- Strong project management skills and ability to manage multiple customer relationships.
- Basic technical aptitude and curiosity to learn data products.
- Clear, confident communicator with strong customer relationship skills.
- Comfortable with negotiation, sales, and discovery conversations.
- Excited to work cross-functionally and grow into other roles long-term.
Benefits
- Competitive compensation with meaningful stock options
- Medical, Dental, and Vision plans
- Daily lunch in office
- Monthly commuter cost reimbursement
- 401k
- Unlimited PTO and sick days
- Parental leave
- Quarterly wellness budget
