Are you a sharp, English-speaking IT professional in Mexico ready to launch your career with a global leader in travel tech? We are seeking a proactive and detail-oriented NOC Analyst to join our IT Operations team and help maintain the vital systems that power extraordinary travel experiences around the globe.
If you thrive in a fast-paced environment and are eager to work for a US-based company that operates globally, offering competitive benefits, growth opportunities, and exclusive travel perks, this is your next destination!
Why Join arrivia?
At arrivia, we don't just sell travel—we power it. By joining our team, you'll benefit from:
- Work directly with a US-based company that operates on a global scale, offering unparalleled professional development.
- Competitive compensation and comprehensive benefits.
- Exclusive travel rates and perks.
- Commitment to helping you learn, grow, and take charge of change.
The Mission: NOC Analyst Responsibilities
As a NOC Analyst, you will be the eyes and ears of our IT infrastructure, ensuring maximum system uptime for our customers and partners worldwide.Your daily work will include:
- Continuously monitor company networks, web, and critical systems health to proactively identify and mitigate potential issues.
- Timely report and document failures and alerts, communicating effectively with internal teams for rapid resolution.
- Perform routine maintenance tasks and install/update monitoring tools across various platforms using provided documentation.
- Work seamlessly with enterprise-wide teams to solve complex problems and drive continuous system improvement.
- Operate effectively within a 24/7 support setting, requiring flexibility for rotating night, weekend, or holiday shifts.
What We Require
- Bilingual Communication: Fluency in English (written and verbal) is essential to collaborate effectively with our global teams.
- Experience: Minimum 2 years of experience in a service desk or system administration role.
- Technical Knowledge: Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.).
- Monitoring Tools: Experience with monitoring platforms such as Data Dog, Azure Application Insights, or Nagios.
- Proactive Skillset: Demonstrated ability to manage a high volume of work with conflicting priorities and deadlines, excellent time management, and conflict resolution skills.
- Certifications (Preferred): CompTIA A+ or Azure AZ-900 are a plus!
Here at
arrivia
we…
- Stay Curious - Explore new challenges and make space to learn, grow and improve
- Keep it Real - Earn trust through open, honest and clear communication
- Own it - Seek ways to make an impact and take action.
- Win Together - Create a culture of connection and inclusion where everyone can be their best
