ServiceNow Administrator/Developer – Secret Clearance | Kaiserslautern, Germany
Cambridge International Systems, Inc. Join a dynamic global team united by shared values: commitment, integrity, and perseverance. At Cambridge, you’ll work alongside top talent worldwide, tackling some of today’s most complex and critical challenges in defense and security. We are currently seeking a ServiceNow Administrator/Developer to support operations in Kaiserslautern, Germany. This is a full-time, OCONUS position requiring an active DoD Secret clearance. eligibility for NATO Indoctrination and TESA accreditation, other requirements. TESA certification provides significant tax exemptions for U.S.
employees stationed in Germany — along with other great Cambridge provides benefits like housing, COLA, and dependent education reimbursements.
What You'll Do:
As a ServiceNow Administrator/Developer, you will play a critical role in maintaining enterprise ServiceNow solutions that serve U.S. government missions overseas. You will:
- Experience in IT Service Management and Service Portfolio modules.
- Experience in Vancouver is preferred, as well as experience with version upgrades.
- Embody a passion for continuous improvement and innovation, but also be open to take on administrative roles as needed, to include user training.
- Required to have ServiceNow Certified System Admin and at a minimum one other Mainline certification.
- Design service catalog items in accordance with customer requirements.
- Publish and maintain service catalog items.
- Create and maintain service portal pages and content.
- Manage customer experiences via portals, pages, and items.
- Manage user experiences within the Now platform via homepages, dashboards, and workflows.
- Create and maintain application and technical services.
- Manage core foundation data, tables & columns, and configuration item (CI) classes.
- Create and maintain CI relationship data.
- Accurately create, test, and manage update sets in a high paced environment.
- Use best business practices to configure tables, forms, and workflows.
- Consult on creation and modification of business processes based on knowledge of the Now platform.
What You’ll Bring
Required Qualifications:
- Technical Expertise:
- Three years of experience with at least two ServiceNow ITSM, ITOM, ITBM, and/or SAM.
- Experience with JavaScript and Angular scripting.
- Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM
- Certifications:
- Must have a current and active DoD Secret security clearance.
- Proficient with modern IT tools and infrastructure technologies
Preferred (Nice to Have):
- Experience with Vancouver
- ITIL Release, Control, and Validation
- ServiceNow Certified System Administrator
- SOAP and REST API experience
Travel & Passport
- Some overnight stays possible.
- Must have an active passport to support OCONUS travel and/or living requirements.
Work Environment
- Compliance with vaccination and medical requirements for TDY/OCONUS roles as per Vaccine Recommendations by AOR | Health.mil.
Office setting:
- Primarily an office-based role in Kaiserslautern, Germany
- Standard desk/computer work with flexibility for walking and movement on site
- Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday.
- Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.
- May be required to travel short distances to offices/conference rooms and buildings on site.
Background & Security
- Employment is contingent upon successful background investigation
- Drug screening may be required for federal contract compliance
Benefits & Perks
We believe in investing in our team—both professionally and personally:
- Medical, dental, vision, life, accident, and critical illness insurance
- 401(k) immediate vesting and match
- Paid time off and company holidays
- Generous tuition & training support
- Sign-on and performance-based bonuses
- Employee referral program
- Access to Tickets at Work, EAP, wellness initiatives, and more
Join Us
If you're driven by mission, technology, and teamwork—we want to hear from you. Cambridge is growing, and this position is just one of many opportunities on our global team. Know someone perfect for the role? Referrals are welcome—both employees and non-employees may qualify for a bonus. Apply today and help shape the future of secure cloud computing for national security.
About Cambridge International Systems
At Cambridge, innovation grows through diversity. We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive work environment for all. Learn more at www.cbridgeinc.com.
