Customer Service Representative at IronMountain Solutions

Customer Service Representative

Work Location: Tysons Corner, VASchedule: Full Time;

fully remote

Relocation: N/A

Note:

This position requires a

Public Trust Clearance.

Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.

Job Responsibilities:

Ability to operate in a high-volume metrics driven call center environment
Ability to be flexible with work schedule to support the Call Center’s needs during operating hours
Ability to multitask and research information on multiple databases at the same time
Ability to enter data and talk to stakeholders at the same time
Ability to conceptualize scenarios and communicate it effectively to stakeholders
Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
Ability to listen actively to sensitive information
Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
Ability to analyze multifaceted issues relating to the SEVIS system
Ability to provide support to international stakeholders and academic institutions
Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

Education: High school diploma required.
Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

Life at IronMountain Solutions

IronMountain Solutions, a DOD/U.S. Government engineering support contract company, was founded in 2007. The company is based on the foundation of providing quality customer solutions from quality employee commitment. We provide focused engineering solutions in systems engineering, hardware engineering, and software engineering.

Our company philosophy is to promote integrity, quality, dedication, and solutions for our customers. IronMountain Solutions is a Service Disabled Veteran-Owned Small Business (SDVOSB). We are a fast growing company with annual growth of over 100% each year. Our corporate headquarters is located in Huntsville, AL.

Thrive Here & What We Value

Equal Opportunity Employer/SDVOSB

Teamwork and Collaboration

Professional Development and Growth

Customer Satisfaction and Exceeding Expectations

Positive Work Environment and Employee Support

Inclusive Workplace and Diversity

Continuous Learning Opportunities

WellbeeNg and Flexible Work Arrangements

Community Impact and Service

Competitive Compensation Packages

Customer Service Representative