Position:
Podcaster Support I
Location:
Remote
Job Id:
167
# of Openings:
1
Job Title:
Podcaster Support I
Department:
Support
Reports to:
Podcaster Support Supervisor
Location:
Remote
About Libsyn
Libsyn (Liberated Syndication) is an industry-leading, independent podcast hosting and advertising platform that empowers podcasters to share their voices with the world. Founded in 2004, we’re dedicated to simplifying the podcasting process - from publishing to distribution and monetization to measurement - enabling creators to connect with audiences on all major platforms while monetizing their efforts. Through our advertising services and technology, we’re reshaping how advertisers reach their target customers by connecting brands with their desired audience.At Libsyn, we’re on the lookout for innovative problem-solvers, collaborative thinkers, and self-starters who thrive in a fast-paced, customer-centric environment.
Our team members, and our leaders, enjoy the freedom to think and act like entrepreneurs, always with our creators and advertisers top of mind. Together, we’re not just a workplace - we’re creating a supportive community that values diverse perspectives and fosters growth, empowering each other to deliver exceptional value to the podcasting world.
Job Summary
Provides support to our customers across our podcast hosting and monetization platforms. Helping our customers attain their goals in podcasting, providing advice on getting the most out of our products and educating them on best practices. Conveying technical information in digestible language for non-technical users. Working to better our support team as a whole to provide the best customer support experience we can.
How You Will Make an Impact
- Being an active member of our support team, answering customer questions that come in through multiple channels (email, social media & live chat)
- Supporting podcasters across our various products (Libsyn, MyLibsyn & Glow)
- Helping our customers make the best use of our products
- Educating customers on best practices within the industry
- Interfacing with related 3rd party services that our customers use (Apple Podcasts, Spotify, etc)
- Troubleshooting easy-to-medium complexity issues and escalating tickets, as needed
- Working in a collaborative environment and striving to make the team better
What We’re Looking For
- Bachelor’s Degree or 1-2 years of experience in a related position
- Excellent written and verbal communication skills
- The ability to translate technical information in an accessible manner to non-technical users
- A strong desire to learn and understand the products and share that knowledge
- Identify and accurately diagnose technical issues
- Strong problem solving skills, especially when dealing with limited information based on customer input
- Experience working in Zendesk or similar ticketing systems
- Basic understanding of DNS, HTML, CSS and XML
- Experience with either Windows or MacOS
- Familiarity with popular podcast client applications (Apple Podcasts, Spotify, Google Podcasts, etc)
Bonus Points
- Experience installing and configuring WordPress websites
- Audio recording, editing and encoding experience
- Familiarity with various media formats: MP3, M4A, JPG, PNG, MP4
- Ability to design and implement escalation policies and procedures
- Experience writing documentation for internal knowledge base
What We Offer
- Competitive compensation (base salary plus bonus).
- Comprehensive health benefits, with employer-paid dental and vision coverage.
- 401(k) plan to help you build towards your future.
- Flexible working arrangements, including remote options.
- Generous paid time off and support for maintaining work-life balance.
Equal Employment Opportunity Policy
The Company is an equal opportunity employer. Applicants for employment are, and will be, recruited, selected and hired, and employment decisions are and will be made, without discrimination on the bases of race, color, religion, sex, age, national origin or disability. This policy applies to new employees, promotions and all personnel actions within the organization.The Company prides itself on the contribution it makes to the community. It is the intent of the Company to comply with all federal, state and local laws relating to equal employment opportunity.
Apply for this Position
Apply with Indeed
var gnewtonOnIndeedApplyClick = function () {
if (!('parentIFrame' in window))
return;
var initialHeight,
height = initialHeight = height = $nQuery('#gnewtonCareerBody').height();
var interval = setInterval(function () {
var el = $nQuery('.indeed-apply-popup');
if (!el.is(':visible')) {
clearInterval(interval);
$nQuery('#gnewtonCareerBody').height(initialHeight);
} else {
height = Math.max(height, el.offset().top + el.height());
$nQuery('#gnewtonCareerBody').height(height);
}
}, 100);
};
