Senior Analyst - Commercial Collections & Compliance

Overview

Key Responsibilities

1. Commercial Collections Management

• Lead the end-to-end collections process across the retail portfolio; build proactive workflows, tiering, triggers, and dashboards beyond standard automated reports.
• Manage arrearages 60+ days past due, escalating to legal, outside counsel, or enforcement actions when appropriate.
• Support bankruptcy tracking and reporting with guidance from Retail Leasing leadership and Legal.
• Coordinate payment plans and settlement agreements in partnership with Leasing.
• Oversee legal collections and evictions with outside counsel, ensuring accurate tracking across the portfolio.

2. Post-Eviction Recovery & Analysis

• Analyze post-eviction collectability and recommend recovery strategies.
• Manage the full post-eviction recovery process with outside counsel, including tracking outcomes and evaluating cost-benefit KPIs.
• Provide recovery performance reporting to Operations and Asset Management.

3. Compliance Monitoring: Sales Reporting & COIs

• Track and collect delinquent sales reports; conduct high-level audits for reasonableness and reporting frequency.
• Monitor tenant COI compliance and intervene when Lease Administration and Legal escalations are exhausted.
• Engage directly with tenants when necessary, requiring strong interpersonal and negotiation skills.
• Maintain accurate compliance records and communicate status updates internally.

4. Reporting, Metrics & Business Intelligence

• Maintain and enhance a quarterly BI matrix capturing key metrics such as arrearages, collections performance, recovery rates, COI compliance, and sales reporting compliance.
• Standardize processes and develop automated or semi-automated workflows where feasible.
• Produce actionable portfolio-level insights for senior leadership.

5. Cross-Functional Collaboration & Communication

• Serve as the central liaison across Leasing, Lease Administration, Legal, and Property Management.
• Ensure alignment on tenant status, collection strategies, compliance issues, and next steps.
• Provide timely updates and insights to Operations and Asset Management.

Qualifications

• 3–5+ years in commercial property management, collections, lease administration, or similar role; retail experience preferred.
• Strong analytical capabilities, including BI tools, Excel, and portfolio reporting.
• Proven ability to build systems, workflows, and standardized processes.
• Excellent cross-functional communication and coordination skills.
• Working knowledge of commercial leases, legal processes, and tenant compliance requirements.
• Highly organized and effective in a fast-paced owner-operator environment.