About Ketch
Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
About the Role
Ketch is seeking a dynamic Customer Experience Consultant to drive successful customer implementations, deliver measurable business value, and serve as a strategic and technical advisor throughout the implementation. In this role, you will guide a variety of customers through onboarding, configuration, system integrations, privacy-program design, and launch execution.You’ll partner across the Customer Experience team and cross-functionally with Sales, Product, Engineering, and Leadership to ensure customers realize immediate value with their investment in Ketch.
This is a technical, high-impact, customer-facing role ideal for someone who loves solution design, problem-solving, and accelerating time to value.
This is a hybrid role 3x a week based in our San Francisco, CA office.
What You’ll Do
- Own the end-to-end, technically focused onboarding and implementation for customers—from requirements discovery and solution design to configuration and deployment.
- Ensure timely, high-quality deliverables that drive rapid time-to-value.
- Act as the single point of contact during onboarding, managing communication, expectations, and escalations.
- Function as a trusted advisor, guiding customers on privacy best practices, data governance processes, and product utilization strategies.
- Partner with Sales and Success to identify upsell and cross-sell opportunities aligned to customer needs and roadmap.
- Deliver training, feature walkthroughs, and best-practice recommendations to technical and business stakeholders.
- Advocate for customer needs internally, shaping future product and service enhancements.
Who you Are
- Technically minded professional with 3+ years in Professional Services, Solutions Consulting, or Technical Account Management at a cloud-based SaaS or consulting organization.
- Experience managing multiple, simultaneous implementations on the go.
- Proven track record implementing technical solutions for a variety of customer use cases.
- Strong understanding of SaaS architectures, APIs, integrations, and enterprise IT environments.
- Working knowledge and utilization of AI tooling.
- Background in ad-tech or mar-tech a plus, especially working with tag management systems like Google Tag Manager.
- Ability to grasp technical concepts, in-depth understanding of product architecture to allow for design of sustainable workaroundsExceptional communication skills: able to simplify complex concepts for executives and technical users alike.
- Structured thinker with strong problem-solving capabilities; able to anticipate needs, identify risks, and proactively drive solutions.
- Energized by in fast-paced, high-growth environments—adaptable, resourceful, and comfortable with ambiguity.
- Entrepreneurial mindset with a bias for action, continuous improvement, and delivering measurable customer outcomes.
- Based in the San Francisco Bay Area, working on-site in our San Francisco office three days each week.
- Legally authorized to work in the United States.
- Fluent in written and spoken English, knowledge of of a second language is a plus.
- Bachelor’s degree required.
$120,000 - $150,000 a yearThe estimated base salary range for this position is $120,000 to $150,000, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
