Technical Support Specialist at CSA

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Full-timeDescriptionClient Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL.For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.This position is contingent upon award.

How Role will make an impact:

Technical Proficiency:

Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance

Requirements

What you’ll need to have to join our award-winning team:

Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA

What Sets you apart:

IAT II Certification: CCNA, Security+, CND, OR SSCP

Life at CSA

CSA is a professional services firm providing strategic guidance and operational solutions to government and commercial clients. CSA helps clients achieve their goals by enhancing organizational performance and maximizing return on investments. CSA helps clients plan and execute processes associated with Project and Portfolio Management, Acquisition and Program Management, Contracts Management, Business and Financial Management, Logistics and Supply Chain Optimization and Business Improvement and Analytic Services. CSA delivers services by combining deep process expertise with strong program management disciplines, analytics and a focus on performance results.

Thrive Here & What We Value

Focus on unlocking the full potential of employees

Learning and growth environment

Awesome benefits package

Opportunities for long-term career success

Equal opportunity employer

Empowerment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status

Technical Support Specialist