The Delivery Manager will own end-to-end delivery execution for global Offensive Security engagements operating under shared service and subscription model. Will be responsible for managing the day-to-day delivery of services for our valued customers. Ensure predictable outcomes, high customer satisfaction, optimal capacity utilization, and continuous operational improvement while partnering closely with internal and external stakeholders. The Delivery Manager plays a vital role in creating long-term customer relationships, providing directions to employees, and acting as the bridge between the customer / Customer Success managers and delivery teams.
Key responsibilities:
Manage day-to-day delivery of Offensive Security testing services for subscription, annuity, and unique customers.Ensure SLA adherence, quality standards, and ensure consistent deliveryHandle demand spikes, plan and manage delivery capacity, timely resource allocation and deployment in a shared services modelOptimize resource allocation across multiple teams and diversified skill poolsProactively identify and mitigate delivery risks arising from demand volatility, leaves, or upstream delays Partner with Engagement owners, customer success teams to align delivery prioritiesProvide clear, transparent delivery visibility and status updatesSupport customer escalations with data-driven root cause analysis and corrective actionsDrive consistency in test execution, report quality, and turnaround timesReduce avoidable rework through improved intake readiness, validation, and delivery disciplineIdentify process, tooling, and automation opportunities to improve throughput, and predictabilityReview, analyze and derive improvement plan based on the key delivery KPIs including throughput, cycle time, effort, schedule overruns, and cost of deliveryHire and retain talent, lead and mentor technical leads and senior consultantsFoster a culture of accountability, transparency, and continuous learning
Success Metrics:
Adherence to Service Level Objectives and delivery predictabilityCustomer Satisfaction and improving customer retentionEffective Utilization without burnout and consistent improvement in qualityReduction in rework, overruns, and avoidable delivery volatilityPositive internal and external stakeholder feedback
Qualifications and experience:
Bachelor’s degree in computer science, Engineering or equivalent; PMP, Scrum Master, CISSP, CISA, CISM, GSEC or other certification(s) a plus 12-18 years of experience in IT / Security Services Delivery Strong background in Application / Offensive Security services with experience in global, shared services delivery modelData driven, highly collaborative, comfortable managing ambiguity, and real-time delivery dynamicsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
