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Why Join Renewal by Andersen / About the Role
At Renewal by Andersen, we take pride in craftsmanship, professionalism, and delivering an outstanding customer experience. Our teams work collaboratively, take ownership of their work, and are committed to doing the job right the first time.We are seeking a Warranty Service Technician to diagnose, troubleshoot, and repair previously installed windows and doors. This field-based role plays a critical part in resolving warranty claims accurately, efficiently, and professionally—helping ensure customer satisfaction and long-term trust in our products and services.This position may be hired at Level I or Level II, depending on experience, technical skillset, and demonstrated capability.
Level II technicians take on more complex diagnostics, escalations, and advanced service work. If you have hands-on window installation or service experience, enjoy problem-solving, and take pride in quality workmanship, this role may be a great fit.
What You’ll Do (All Levels)
- Service and repair previously installed Renewal by Andersen windows and doors
- Diagnose warranty issues and determine appropriate corrective actions
- Take accurate measurements for repairs and replacements
- Analyze customer situations and verify corrective actions resolve the issue efficiently and cost-effectively
- Communicate service issues and solutions with internal teams
- Keep managers and team members informed of customer interactions and work completed
- Follow current product specifications, installation standards, safety protocols, and process updates
- Maintain organized service inventory and request material replenishment as needed
- Complete all Renewal by Andersen paperwork, forms, FSL App entries, and WOLIs accurately and on time (within required timelines)
- Portray a professional image through appearance, vehicle condition, and conduct in customers’ homes
- Provide a high level of customer satisfaction and exceed customer expectations
- Adhere to work timelines, meet deadlines, and take ownership of responsibilities
- Perform other duties as assigned
Level I – Warranty Service Technician
Best suited for technicians building strong service fundamentals
Key Expectations:
- Maintain 70–75% monthly NPS
- Working knowledge of Renewal by Andersen windows, doors, and warranty standards
- Efficiently diagnose standard warranty issues and implement proper solutions
- Replace essential service components (sashes, screens, hardware, panels)
- Use a caulk gun efficiently and follow Renewal by Andersen caulking protocols for basic window applications
- Perform basic interior service work and demonstrate a willingness to learn advanced techniques
- Safely establish fall protection and anchor points
- Cut and install Fibrex and L-Trim on basic window applications
- Properly and safely use power tools (chop saw, table saw, circular saw, reciprocating saw)
Level II – Warranty Service Technician
Advanced technician with deep diagnostic, service, and installation expertise
Additional Expectations Beyond Level I:
- Maintain 75–85% monthly NPS
- Confidently manage escalated or complex homeowner situations
- Diagnose improper installations and identify corrective solutions
- Diagnose and resolve air and water intrusion issues
- Pull and reset full window and patio door units across all styles
- Demonstrate advanced knowledge of Renewal by Andersen installation techniques, including:
- Wood sash / wood pocket window applications
- Nail flange window applications
- Insulated glass units
- Hinged and gliding doors
- Use a metal brake and coil wrap effectively
- Perform basic window mulls
- Enforce and model all Renewal by Andersen safety protocols
What We’re Looking For
- High school diploma or equivalent experience
- Valid driver’s license with an insurable driving record
- Ability to pass a criminal background check and drug screen
- Two or more years of window installation or service experience preferred
- Basic knowledge of construction, carpentry, remodeling, framing, and building materials
- Ability to dismantle and reassemble windows, window coverings, and hardware
- Strong analytical problem-solving and decision-making skills
- Excellent interpersonal communication skills, including listening and empathy
- Ability to confidently and professionally handle conflict or confrontation
- Ability to work independently with minimal supervision
- Flexibility to adapt to schedule changes, work variable hours, and work overtime as needed
- Basic math skills and legible written communication
Core Competencies
Communication | Relationship Building | Teamwork | Planning & Organization | Integrity | Adaptability
Physical & Work Environment
This position requires regular field work in a variety of weather conditions, including heat, cold, rain, and wind. The role involves frequent standing, walking, bending, kneeling, climbing, and use of hand and power tools. Employees must be able to safely lift, carry, and handle materials weighing up to 75 pounds, with or without reasonable accommodation. All safety protocols must be followed to protect yourself, customers, and team members throughout the workday.
What We Offer
- Medical, dental and vision insurance
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Disability Insurance
- Identity Theft Protection
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 401K
- PTO / Sick Time
- 8 Paid Holidays plus 1 Flex Holiday
- Discount on our windows and doors
- Employee discounts on travel, apparel, electronics, restaurants and more!
#OPERATIONSSalary Description$25 - $35/hour
