Employer’s Name:
Deposco, Inc.
Position:
Senior Solutions Consultant II - Continuous Improvement
Position Duties:
- Lead design of all new projects and change requests- Manage and utilize ticketing software- Point of escalation- Own tickets and empower customers with solutions, advice, and/or resolutions- Configuration, testing, and issue resolution- Provide phone support- Become a product expert- Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap- Foster client product knowledge- Project management: (1) All tasks for a project are executed within budget, scope, and timeline expectations (2) Work with and coach Associate consultants on how to own and servesuccessful clients- Work with product team on client enhancements and roadmap adoption- Occasional weekend on call due to peak session or team availability constraints- Work with and coach Associate consultants on how to own and serve successful clients
Education/Experience Requirements:
Bachelor’s degree in Industrial Engineering or related and 48 months of experience as a software developer
Special Requirements: 4 years of experience in software support or implementation, troubleshooting and developing SQL queries and experience in XML and JSON file formats, and working with XML and JSON file formats.*May work remotely 3 days per week within same MSATravel Requirement: 50% to unanticipated locations throughout the U.S.Location of Employment: 11605 Haynes Bridge Road, Suite 200, Alpharetta, GA 30009
Email resumes and job history to talentops@Deposco.com
