Let's build the future together!
Teamtailor is an Employer Branding and ATS SaaS platform used by over 12000 companies, and 200000 users in 90 countries around the world 🌏.Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.That's why we're expanding our Customer Success department and looking for our next Customer Success Manager.
Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our clients 🙌🏼Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand, and Australia 👨👩👧👦.
Your key responsibilities will be to:
- Lead onboarding and implementation for customers, ensuring smooth setup, integrations, and adoption.
- Own and manage your portfolio with strategic importance, across its lifecycle, from Onboarding to Success, but also renewal and upsell/expansion.
- Act as a strategic consultant, aligning customer objectives with Teamtailor’s solutions
- Partner with customer stakeholders (executive, operational, and technical) to drive measurable outcomes and ROI.
- Build strong relationships.🤝
- Drive renewals, upsells, and expansions through value-based conversations and proactive planning.💰
- Monitor customer health metrics (usage, NPS, adoption) and act swiftly to mitigate risk.
- Contribute to internal improvement by sharing insights
- Support other CSMs by role modeling best practices and demonstrating strong communication and ownership.
As a Customer Success Manager at Teamtailor, you will be offered:
- Responsibility for your own customer base
- Incredible development opportunities
- The opportunity to work with the market's best product
- Fixed salary with commission bonus benefits
- Be part of a great multicultural team.
Is this you?
- Experience in SaaS
- Experience in HR or Recruiting
- Customer Success Experience 🥷🏼
- Experience in project leading, especially complex projects
- Communication, listening, collaboration, adaptability, empathy, and negotiation skills
- Engaged, creative, and solution-oriented
- Have the mindset willing to learn and try new things
- Ability to adapt to a fast-paced environment and rapidly changing market
- Fluent in English and French, both in writing and communication.
- Extra plus for any other language
- A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.
We value your personality and believe you're passionate about your work, ambitious, and working hard to reach your goals!
Interested? 😃
