PartsSource is the
leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth.
Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
What You’ll Do
- Searches for medical parts using a set list of requirements
- Conducts low-level supplier negotiations
- Online data research using Google and other associated websites to understand and eventually communicate gathered information to the customer care team
- Low-level issue resolution, data entry, and multi-tasking
- Translates Customer Care Rep's needs to suppliers
- Relaying information to the Catalog team to improve catalog content
- Gather supplier information, updates, and other changes
- Ability to interact frequently with a variety of PS personnel and outside suppliers
- Excellent interpersonal communication skills (oral/written), planning and organizing skills
- Ability to use independent judgment and time management skills
- Ability to think critically and utilize strong problem-solving skills to provide prompt issue resolution
- Meet and maintain departmental KPI’s
- Follow departmental processes and requirements
- Other duties may be assigned to meet business needs
What You’ll Bring
Your Background
- Knowledge of Biomed/Imaging parts and systems
- Minimum 2 years’ customer service experience
- High School diploma or GED required
- Microsoft Office and Excel
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 · PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 · PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 · PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 · WSJ: Bain Capital Private Equity Scoops Up PartsSourcePartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background.
We welcome applicants from all walks of life and provide an accessible hiring process for everyone.Legal authorization to work in the U.S. is required.
