Key Outputs
• Achievement of team environment that enables maximum efficiency and technical support • Competency development and performance management of the team • Staffing and safety of team and environment • Achievement of team targets and Key Performance Indicators (KPI’s) • Effective control of team expenses • Effective Product Problem Management• Team management of accurate reporting and related documentation / administration (Failure investigation reports, collective information on PPM, DSN & SIMS• Develop interim corrective actions on product issues where OEM don’t have a solution.
• Effective Service Letter Management for the region.• Apply Barloworld-Equipment leadership philosophy. • Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations. • Effective relationship building with external and internal customers. • Reporting of team KPI’s and prospects• Ensure effective self-management and performance ownership. • Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards
Qualification, Experience and Competencies
• Qualified Artisan or Applicable Engineering Diploma / Degree • Minimum 3 years management experience in the customer interface. High level of computer literacy (including relevant SAP exposure). • Good knowledge of Earthmoving equipment and relevant industry• Good communication (written, verbal and presentation) skills.• Effective negotiation skills• Ability to work independently, under pressure and meeting deadlines.• Willing to travel as and when required.• Show initiative by thinking creatively.• High-level of computer literacy (including relevant SAP)• Strong technical background from a mechanical engineering perspective• Experience in managing warranty process.• People management skills and experience • Sound business communication skills (Negotiation; Presentation, etc.)
