At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products.
Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US, Latin America and Europe (we hire within US/EU timezones). We are a diverse team of individuals, all makers at heart. We love picking up new challenges and care deeply about the quality of our work.We’re looking for a Scaled Customer Success Manager to help customers succeed with Linear as they grow. This role is designed for scale and is a great fit for someone early in their Customer Success career who’s highly motivated, curious, and eager to learn how best-in-class CS works in a product-led company.This is not a traditional, meeting-heavy account role.
You’ll support a large portfolio of customers through programmatic, product-driven, and mostly asynchronous engagement, stepping in directly only when it meaningfully improves outcomes.Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America.
What you'll do
- Own the success of a large portfolio of Linear customers using a digital-first approach
- Help customers get to value quickly through onboarding, materials, and proactive outreach
- Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities
- Run repeatable success programs across activation, adoption, and renewal readiness
- Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization
- Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support
- Partner closely with Product, Support, and Sales to share customer feedback
- Continuously refine how we support customers by improving processes, tooling, and automation
What we're looking for
- 2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar)
- Experience working in SaaS; startup or product-led environments preferred
- Comfortable working with data and technical tools to understand customer behavior
- Basic SQL skills or experience querying data (or a strong desire to learn)
- Familiarity with APIs, integrations, or automation tools is a plus
- Strong written communication skills — clear, concise, and thoughtful
- Highly motivated, organized, and excited to grow
- Curious about how great products scale and how customers adopt them
What we offer
- Interesting and challenging work
- An experienced team to learn from
- Work life balance
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Macbook Pro, 5K display and accessories
- Stipend to set up your home office
- Paid lunch and coffee during work days
- Work remotely, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental and vision insurance
- Regular team events and offsites
- 5 weeks paid vacation
- 4 months paid parental leave
Learn how we think and work
- A story about our mission: Read Me
- A video series: Conversations on Quality
- How we work: Designing remote work at Linear
- Read about our recent Series C Fundraise and Giving our team liquidity
- Building our teams: Why and how we do work trials at Linear
- Our CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth
