The Role
Asthe AccountCoordinator,youwillserve asthesecondarypointofcontactand occasionally the primaryforcorporate groups,teams,and clients, managing all aspects of their hotelaccommodationsfrom start to finish. Youwillassistthe Account Manager withsourcingand negotiatinghotel contracts that align with client needs and budgets, present tailored recommendations, and oversee every detail of the rooming list process to ensure accuracy anda seamlessguestexperience. Partneringcloselywithhotelsandvendors,you’llconfirmreservations,specialrequests, and billing arrangements, and manage on-site or remote execution as needed.Essential Job Duties & Functions
- Serveasthe secondarypointofcontactforassignedcorporategroups,teams,andclientsregardinghotelaccommodations– may serve as the primary on select occasions
- Assist with sourcing,evaluating,andnegotiatinghotelcontractstomeetclientrequirementsandbudget guidelines
- Presenthoteloptionsandrecommendationstoclients,ensuringalignmentwithgrouppreferences
- Manageallroominglistdetails,includingcollection,auditing,andupdatesthroughouttheplanningprocess
- Partnercloselywithhotelsandvendorstoconfirmaccuracyofreservations,specialrequests, andbillingarrangements
- Overseeon-siteorremoteroominglistexecutionasneeded,ensuringasmoothguest experience
- Conductpost eventreconciliation,includingreviewinginvoices,confirmingaccuracy,andresolvingdiscrepancies
- Buildandmaintainstrongrelationshipswithhotelpartnerstomaximizevalueforbothclients
andthecompany
- Support the Account Manager in drivingbusinessdevelopment
Basic Qualifications
- Bachelor’sdegreeinarelatedfield;emphasisinsportsmanagement,hospitalityoreventplanningpreferred
- 1-3years’experienceinaccount management with the ability to establish productive, professional relationships with both current and prospective clients
- Customer service experience recommended
- Hotel knowledge is a plus – deep knowledge of hotel brand portfolios, service levels, and quality expectations across the hospitality industry
- ProficientwithGoogleapplications,MSOfficesuite,andeventmanagementprogramsandCRM software, such as ARN, ZOHO, and Salesforce
- Abilitytomaketimelyandsounddecisionsaffectingclient,attendee,orhotelexperience
- Abilitytoeffectivelypresentinformationtoclients,hotels,andcompanystaff
- Excellentorganizationskills;abilitytoproblem-solve,prioritizeinafast-pacedevent environment
PhysicalDemands
- Prolongedperiodssittingatadeskandworkingonacomputer
- Mustbeabletoliftupto15 pounds
- Mustbeabletoworkon-siteatCharlotte,NC headquarters
- Willingandeligibletotravelinternationally,asneeded
- EligibletoworkintheUnitedStates
