Work 100% remote on PST hours supporting a busy U.S. plumbing business.
Role Snapshot
- Role: Customer Service Representative
- Location/Type: Latin America (Mexico, Colombia, Peru, El Salvador) • Remote
- Pay: $1,500–$1,800 USD/month
- Schedule: Full-time, aligned to Pacific Standard Time
- Impact: You are the first voice customers hear. You keep jobs booked and days running smoothly.
What You’ll Do
- Answer inbound customer calls and messages
- Schedule plumbing jobs accurately and fast
- Collect customer details and service needs
- Update tickets in CRM and internal tools
- Communicate clearly with U.S.-based teams
- Resolve issues calmly and professionally
Must-Haves
- 5+ years customer service experience
- Fluent English, spoken and written
- Strong, stable work history
- Tech-savvy with CRMs and online tools
- Clear communicator on calls and chat
Nice to Have
- Plumbing or home services experience
- Real estate or property management exposure
Perks & Pay
- Pay: $1,500–$1,800 USD/month
- Stable, full-time remote role
- Long-term opportunity with growing portfolio
Schedule & Setup
- Full-time hours on Pacific Standard Time
- 100% remote from LATAM
- Daily collaboration with Los Angeles–based team
Impact & Growth
Your work keeps technicians scheduled and customers satisfied.
Strong performers earn trust, stability, and long-term responsibility.You like structure, clear expectations, and being held to a high bar.At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
Apply Today to secure a full-time remote role with steady hours on PST and immediate hiring.
