Description
M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases - spanning universal and industry-specific workflows - to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale.
The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, visit www.m-files.com
CONSULTING UNIT MANAGER
The Consulting Unit Manager leads a team of 8 to 15 consultants, ensuring customer satisfaction, team success in billable services and delivering quality M-Files solutions. Key responsibilities include leading the team, achieving growth targets, managing the unit, handling administrative tasks, attending the Sales process, customer calls supporting team, and improving operations.
To succeed in this position, you will need to:
- show strong team leadership capability, including excellent interpersonal and collaboration skills to align and foster positive working relationships across the stakeholder network
- Demonstrate excellent verbal and written communication skills, with experience in presenting to senior stakeholders
- Have experience and skills in carrying out projects, and carrying accountability on financial success
- Possess robust professional experience and knowledge of the various information systems used by our customers
- show existing leadership or management experience with a minimum of five years
- Be fluent in English
We value prior M-Files experience or product knowledge. The position will require you to travel within Finland and in Europe as necessary.
Requirements
What you will be first learning, then doing - the duties and responsibilities:
- Achieving billable utilization and employee satisfaction goals.
- Demonstrating a customer-first attitude and fast reaction time to any customer query.
- Exhibiting team leadership.
- Being accountable for on-time and on-budget project delivery, owning the team's service deliveries, and tracking data with a goal of quick time to value.
- Handling escalations related to services engagements.
- Partnering with Sales to participate in the actual bidding process, with ownership of the Statement of Work and Level of Effort (LoE) estimates for sales opportunities.
- Leading, managing, and mentoring the Services team (including technical consultants, business consultants, solution architects, enablement and training, project managers, and services managers) to achieve world-class delivery standards.
- Collaborating with Services colleagues and Sales to capture market feedback on how Services can be packaged to help sell value to customers.
- Ensuring timely and effective communications to stakeholders on Services delivery, customer pains, and opportunities.
- Collaborating with the Global Services organization to create and maintain scalable Services offerings.
- Partnering with Customer Success Management to identify Services opportunities to support customer adoption goals post-onboarding.
- Providing technical guidance and best practices to improve the efficiency and effectiveness of the Services team.
- Managing the consulting unit, including goal management, recruitment, resourcing, coordination, bookings, billing, vacation planning, and agreed cooperation with Product Development and Sales departments.
- Leading team members' wellbeing, support, induction, development, and appraisal.
- Developing the unit, including consulting solution quality, relevant processes, and competence development.
- Contributing to Services department processes, such as onboarding, resourcing, and competence development processes.
Benefits
Why M-Files?
We are a global company with Finnish roots and with a product that we are very proud of!By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.
What We Offer:
- International team of top performers
- Inclusive and dynamic culture (virtual and in-person)
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation and benefits package
Does this sound exciting to you?
For more information about the position, feel free to contact our recruiting managers:
- Sanna Lukkari – sanna.lukkari@m-files.com
- Ville Tuulos – ville.tuulos@m-files.com
You can also learn more about our solutions here: Document Management for Consulting Firms | M-Files.Please submit your application, salary request, and CV as soon as possible, but no later than January 6th, 2026.Due to the upcoming holiday season, interviews will begin after Epiphany (January 7th). Applications must be submitted through our
career portal or job boards such as LinkedIn.
We do not accept applications via email. Please note that, due to the high volume of applications, we are unable to respond to LinkedIn InMails.
Finally, please be aware that we do not sponsor relocation for this role and will only consider applicants currently based in Finland.
