Are you passionate about customer service, accuracy, and making a real difference in people’s lives? As a Booth Teller, you’ll be the face of Mukuru at the point of transaction—delivering fast, secure, and friendly remittance services while upholding the highest standards of compliance and professionalism.
This role is ideal for someone who thrives in a customer-facing environment, enjoys working with cash and systems, and takes pride in doing things right the first time.
What You’ll Be Responsible For
Transaction Excellence
- Process inbound and outbound remittance transactions accurately and efficiently.
- Perform full KYC checks for all collections and send transactions.
- Verify, count, and recount customer cash before disbursement.
- Monitor transaction limits in line with Central Bank and regulatory requirements.
- Cancel transactions that do not meet KYC requirements using the Mukuru App.
- Safely manage cash float, devices, passwords, and PINs at all times.
- Complete daily cash-ups and end-of-day reconciliations.
Compliance & Risk Control
- Identify and report suspicious transactions to the AML Reporting Officer.
- Assist customers with completing EDD forms where required.
- Ensure all remittance activities are conducted in a legally compliant manner.
- Protect Mukuru against fraud, financial loss, and reputational risk.
World-Class Customer Service
- Greet every customer warmly and professionally.
- Thank customers and ensure a positive experience at every interaction.
- Promote and market Mukuru products and services to customers.
- Build trust and long-term relationships with clients.
Housekeeping & Security
- Clean the booth and workspace daily before trading begins.
- Conduct daily security checks of the premises.
- Ensure visitor logbooks are completed and IDs recorded where required.
- Secure devices and cash in the safe at the end of each day.
Growth & Development
- Attend monthly KPI discussions and performance reviews.
- Participate in all required compliance training and assessments.
- Take ownership of your professional growth and performance.
What You’ll Need to Succeed
Qualifications
- Grade 12 (High School Certificate) – Essential
- Higher Certificate or Post-Secondary Certificate – Advantageous
Experience
- Minimum 2 years’ experience in the financial services sector (essential).
Knowledge & Skills
- Strong knowledge of foreign currencies.
- Solid understanding of FICA / AML regulations.
- Experience using cash handling or transaction systems (e.g. Cash Stops App).
- High level of numeracy and attention to detail.
Key Competencies
- Professional, trustworthy, and customer focused.
- Excellent organisational and administrative skills.
- Strong integrity and ability to follow procedures.
- Passion for building relationships and delivering value.
- Confident decision-maker with good judgment under pressure.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
