NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Position OverviewNationsBenefits is seeking a highly skilled and experienced Director of Account Management with 8+ years ofexperience to join our growing team. This individual will be responsible for managing a portfolio of strategic health planpartners, leading a team of Account Managers, and driving client satisfaction, retention, and growth. The ideal candidatewill possess exceptional client relationship management capabilities, strong business acumen, and the ability to thrive in afast-paced, rapidly evolving environment.Key Responsibilities• Client Portfolio Management: Oversee and manage a portfolio of key client accounts, ensuring optimal clientsatisfaction and long-term partnership success.• Team Leadership: Directly manage and mentor a team of Client Service Managers, fostering a culture ofexcellence, collaboration, and continuous development.• Strategic Client Engagement: Develop and present tailored QBRs (Quarterly Business Reviews) to health planleadership, showcasing performance insights, identifying growth opportunities, and positioning NationsBenefits asa strategic partner.• Sales & Growth Initiatives: Identify and create opportunities for account expansion; develop sales supportmaterials, client presentations, and proposals that highlight product solutions and demonstrate value.• Operational Excellence: Collaborate cross-functionally to ensure seamless implementation and delivery of clientprograms, serving as the primary escalation point for issue resolution.• Problem Solving & Solutioning: Analyze client-specific challenges, conduct root cause analyses, and presentinnovative solutions that address client pain points and drive performance improvements.• Financial Acumen: Monitor account-level P&L performance, ensuring profitability targets are met, andproactively address financial risks and opportunities.• Reporting & Analytics: Leverage data and reporting tools to monitor program performance, analyze trends, andtranslate data insights into actionable client recommendations.• Process & Performance Optimization: Continuously identify and implement process improvements to enhancethe client experience, optimize service delivery, and drive operational efficiency.Qualifications & Requirements• Education: Bachelor’s degree in business administration, healthcare management, or a related field (orequivalent work experience).• Experience: 7+ years of relevant experience in Client Services, Account Management, or Program Managementroles, preferably within the healthcare, health plan, or managed care industry.Technical Proficiency:o Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).o Experience with JIRA, Confluence, and other project management tools.o Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems.• Leadership Abilities: Proven experience leading and developing teams, driving accountability, and fostering aperformance-driven culture.• Client-Centric Mindset: Track record of building trusted advisor relationships with executive-level stakeholders,demonstrating a consultative approach to client engagement.• Project & Product Management: Strong understanding of product development lifecycles, programimplementation, and cross-functional project delivery.• Financial Understanding: Familiarity with P&L management, budgeting, and understanding financial leversimpacting account performance.• Critical Thinking: Ability to analyze complex challenges, identify root causes, and develop innovative solutions incollaboration with internal teams and clients.• Presentation & Communication: Exceptional written and verbal communication skills, including experiencedeveloping and delivering executive-level presentations.Key Competencies:• Strategic Planning & Execution• Client Relationship Development• Leadership & Team Building• Problem Solving & Critical Thinking• Financial & Business Acumen• Communication & Presentation Skills• Data Analysis & Reporting• Process Improvement• Sales Support & Growth Initiatives• Cross-Functional Collaboration
