We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
Greystone Technologies, a New Charter Technologies Company is looking for a Technical Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher-level Help Desk/Desk Side Support, Field Engineer, Tier 2 Technician) to join our Managed Services team. The Technical Engineer Two is responsible for working with a team to handle the majority of day-to-day technical user requests and tickets for an assigned client base within a Greystone Service Line. This role is based out of Denver, Colorado office.
- Supporting end-users by troubleshooting and resolving computer, application, system, device, access issues
- Act as an escalation and mentor for immediate response and technical engineers
- Ticket management and documentation consistent with processes in the Service Delivery Handbook
- Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
- Reaching a goal of 6 billable hours daily or 30 billable hours weekly
- Learning independently about our clients’ ever-changing systems
- Traveling to local client locations on a daily or weekly basis, depending on clients’ needs
- Collaborate with other service line and departments to ensure an effortless experience for our clients
- Doing what it takes to provide an effortless experience to the end users and build trust and credibility within a client group
Required Skills, Experience, and Attributes
- Demonstrated experience troubleshooting and resolving standard hardware issues, as well as running diagnostics
- Proficient in installing, diagnosing, and upkeep of peripheral devices such as scanners, printers, monitors, etc.
- 2+ years’ experience in an IT help desk or desktop support environment
- 2+ years’ experience troubleshooting and supporting Microsoft platforms (e.g. M365, Active Directory, all current flavors of Windows)
- Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
- Working experience with networking principle, such as TCPIP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/C Name Records
- Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, monitor, etc.)
- Experience troubleshooting standard hardware issues and running diagnostics
- Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
- An empathetic approach to solving client problems
- An awareness of how technology impacts business
- The desire to work as part of a team
- Critical thinking aptitude and troubleshooting experience
- Curiosity about technology and the ability and motivation to learn independently
- Professional confidence, and a passion for solving problems
- A positive, courteous demeanor
- Openness to feedback
Preferred Skills, Experience, and
Attributes
- Proficiency in Apple, Mac OS, and iOS troubleshooting and support
- Demonstrable ability to quickly learn and support various business applications
- Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies
- An understanding of complex systems and how the different pieces interact
- A demonstrated history of pursuing learning objectives independently
- Managed Service Provider experience is a plus
- Experience working in a ticketing management system is a plus
- An aptitude towards service
- Openness to feedback
- Ability to learn from experience
- A focus on finding appropriate long-term solutions to technical issues
- The ability to own technical problems and see them through to resolution
Career Path
The Technical Engineer Two role offers opportunities for career advancement within the Managed Services and Professional Services. Depending on performance and experience, individuals in this role may progress to positions such as Project Engineer 1, Technical Engineer 3, or Technical Consultant.
Physical Requirements
Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.
Some of the things our team members enjoy, include:
- Competitive wages | The salaryrange is expected to start at $55,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
- Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site.
- Gas card. Fill up your tank on us while you're out visiting client sites
- Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
- Maternal and paternal leave
- Very generous paid time off program that is unique to the IT industry
- Sustainable work-life balance and flexibility
- Yearly work anniversary rewards
- Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!
We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!
How to Apply:
We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page.
Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.
Our Interview Process:
We believe the interview process should be open, respectful, and informative for everyone involved. We believe the interview process should be open, respectful, and informative for everyone involved. Our goal is to ensure this is a mutually enriching opportunity for both you and Greystone. Here's what you can expect when you apply:
1. Resume Review
A New Charter recruiter will review your resume (and cover letter, if included) to see how your background aligns with the role and team needs.
2. Technical Assessment
If your experience matches what we’re looking for, you’ll receive a short technical assessment to show your skills in action. It typically takes 15–30 minutes to complete. We recommend submitting it as soon as possible to keep things moving.
3. Phone Screen
Next, you’ll chat with one of our New Charter recruiters about the role, your goals, and what you’re looking for in your next opportunity. We’ll also share more about the role and our culture to see if there’s a strong connection. This conversation typically lasts 15-30 minutes.
4. Technical Interview
You’ll meet with two of our leaders to discuss the role in more detail, explore your technical experience, and walk through your approach to problem-solving. This conversation typically lasts 60–90 minutes.
5. Culture Interview
You’ll meet with a team member and someone from our People team to dive deeper into values, collaboration, and culture. Cultural alignment is just as important to us as skills. This conversation typically lasts 45–60 minutes.
6. Additional Interview
For certain roles, you may meet additional team members or clients before a final decision is made. This conversation typically lasts 45–60 minutes.
7. Decision
After all interviews, our team reviews everything together to ensure alignment across experience, skills, and culture. If it’s a match, we’ll reach out with an offer.We know interviewing takes time and energy, and we truly appreciate the effort you invest in getting to know us. In return, we promise to keep you informed every step of the way. No ghosting, ever.
How to Apply for Internal Role:
Interested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you’ve accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we've got it covered. Once you hit submit, our People team will reach out.
We're thrilled about the potential growth opportunity for you!Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model.
Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be.
It’s as common sense as it is revolutionary.Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.
