Key Outputs
• Achievement of cost centre financial targets and Key Performance Indicators • Resolve internal customer queries • Effective control of cost centre expenses and WIP • Ensure effective communication between team and management • Ensure service work is carried out in compliance with quality standards (OEM Guidelines) • Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations • Ensure outputs of service audits are achieved • Reporting of team Key Performance Indicators and prospects
Qualification, Experience and Competencies
• Grade12/N3• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.• Well imbedded machine specific technical knowledge and skills.• Sound interpersonal and communication skills.• Good technical report writing skills.• Basic business and financial understanding.• Computer literate and good business writing knowledge.• Good and experiences on Caterpillar machine and product knowledge
