Sales Development Representative at Restaurant365

As an SDR focused on outbound prospecting in the

US SMB restaurant market

, you will be responsible for creating qualified sales opportunities through high-quality, multi-channel outreach. You will research target accounts, execute tailored cadences (phone, email, social), and lead initial qualification to identify fit and interest. Strong proficiency in English (written and verbal) is essential to craft compelling messages, handle objections, and deliver a professional prospect experience. Success in this role is measured by meetings set, qualified pipeline generated, and conversion through early funnel stages. 

How you'll add value:

Outbound Prospecting (US SMB Restaurant Market): Execute high-activity, high-quality cadences to restaurant SMB decision makers using calls, emails, social, and video; personalize messaging to ideal customer profile (ICP) roles and pain points. 
Qualification: Run crisp qualification calls to confirm fit against ICP and qualification criteria; articulate the value proposition and handle common objections. 
Pipeline Generation: Consistently meet or exceed monthly targets for qualified sales opportunities and pipeline created; maintain reliable follow-up to maximize show rates and conversion. 
Prospecting: Build and refine target lists aligned to ICP; research accounts and personas to tailor outreach and identify triggers. 
Messaging & Communication: Write clear, concise emails; adapt messaging by persona and lifecycle stage; maintain a professional, brand-aligned tone. 
Process & Systems: Maintain excellent CRM hygiene; follow sequence/cadence standards; log activities, notes, and next steps accurately and promptly. 
Collaboration: Partner with Account Executives on account plans, meeting prep, and high-quality handoffs; share prospect feedback with Marketing and leadership to improve campaigns and messaging. 
Continuous Improvement: Participate in regular coaching, call reviews, and training; apply feedback to improve connect rates, meeting quality, and funnel conversion. 
Additional duties as assigned.

What you'll need to be successful in this role:

Strong proficiency in English (written and verbal); able to craft professional outreach, conduct discovery, and manage objections confidently. 
Experience with outbound SDR motions for SMB segments (cold calling, email sequencing, multi-channel cadences) targeting US-based prospects. 
Familiarity with SDR tools and workflows (CRM, sequencing/engagement platforms, data providers, conversation intelligence); comfortable adopting new technologies and processes. 
Excellent organization and time management; able to manage priorities, follow SLAs, and maintain consistent activity quality and volume. 
Growth mindset and coachability; receptive to feedback and committed to continuous improvement. 
Clear, professional communication and a customer-first mindset in all interactions.

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Life at Restaurant365

Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. Restaurant365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool - specifically for restaurants - that scales and positions restaurant concepts for growth.

The platform is mobile and runs on both PC and Mac. The connectors, import functions, and Open APIs truly enable Restaurant365 to "talk" with other systems including POS providers, payroll processors, vendors, and banks.

Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. With offices in Irvine, CA, and Austin, TX, Restaurant365 truly ties the restaurant industry together with complete restaurant management software.

Thrive Here & What We Value

Company Overview:

Restaurant365, a leading provider of cloud-based solutions for the restaurant industry, prides itself on empowering team members to produce topnotch results while elevating their skills. Our mission is to constantly evolve and improve, ensuring we remain "Best in Class" by prioritizing customer satisfaction, equitable pay practices, and a collaborative work environment.

Our Core Values:

Customer Satisfaction & Retention: We believe that our success is directly tied to the happiness of our customers. Our team works tirelessly to provide exceptional service and memorable dining experiences for every guest who walks through our doors.

Equitable Pay Practices: At Restaurant365, we are committed to providing fair compensation for all employees while maintaining transparency in our pay practices. We believe that a motivated team is the key to achinas success and growth.

Sales Development Representative

US SMB restaurant market

How you'll add value:

What you'll need to be successful in this role:

Life at Restaurant365

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