Community Outreach & Referral Specialist
(Behavioral Health | Field-Based + Office)60K + Referral Bonuses (extra $10-15K)About the RoleThis is a relationship-driven, community-facing role supporting a growing behavioral health organization. The Community Outreach & Referral Specialist serves as a trusted connector between local hospitals, schools, crisis centers, and families seeking care. This position combines consistent in-person outreach with inbound referral support and requires professionalism, empathy, and reliability.You’ll work closely with a Business Development Lead and an internal clinical/administrative team, gradually taking ownership of a defined territory and helping expand referral partnerships through face-to-face relationship building.What You’ll Do
- Conduct 20–25 in-person outreach visits per week to community partners including hospitals, schools, crisis centers, and related organizations within a ~50-minute radius
- Build and maintain strong relationships with clinical staff, counselors, referral coordinators, and community leaders
- Represent the organization professionally at all times, confident communication, and trustworthy demeanor
- Follow an established outreach plan and territory assignments while identifying new partnership opportunities over time
- Convert outreach efforts into referrals and track activity tied to commission/bonus potential
- Receive inbound referral calls, gather critical information, and support families through next steps with empathy and clarity
- Balance time between field outreach, onsite presence, and referral coordination (field time is a priority)
- Document outreach visits, conversations, referrals, and conversion outcomes accurately
- Collaborate closely with business development leadership and internal clinical teams
- Attend required meetings, trainings, and occasional weekend events (weekday flex provided)
- Demonstrate consistency, follow-through, and long-term commitment to the role and territory
What Makes This Role Challenging
- Maintaining a high weekly volume of in-person outreach
- Building trust with hospitals, schools, and crisis partners from the ground up
- Managing emotional conversations with families during crisis situations
- Balancing independence in the field with internal collaboration
- Growing into territory ownership while working under a developing BD structure
Required Experience & Skills
- 1–3 yearsof experience in outreach, community relations, admissions, marketing, referrals, or a related field
- Comfort with field-based work and managing a weekly outreach schedule
- Strong interpersonal, communication, and presentation skills
- Ability to build trust quickly with professionals and families
- Organized, reliable, and able to document activity accurately
- Comfortable using basic CRM or outreach-tracking tools
- Able to work independently while staying aligned with team goals
Nice to Have
- Behavioral health, rehab, or healthcare experience
- Existing relationships with hospitals, schools, or community organizations
- Admissions or referral workflow familiarity
- Prior field-based sales, outreach, or community engagement experience
- Natural networker who enjoys being out in the community
