Outreach Peer Support Specialist

Summary: 

Responsibilities: 

•  Provide outreach services to homeless consumers.
•  Accurately completes consumer interview/assessment.
•  Identifies consumer needs.
•  Provides crisis stabilization and case management services.
•  Coordinate discharge planning.
•  Maintain complete and accurate consumer files and program plans.
•  Accurately completes all consumer forms in accordance with policies and procedures.
•  Accurately completes staff activity reports, van log entries, and other reports as required.
• Develops a plan for service provision.
• Integrates and coordinates service with all staff and other agencies.
• Provides follow-up to all referrals to internal and external services.
• Accurately interview and assesses client’s overall housing needs.
• Identifies client’s strengths and barriers leading to housing.
• Maintains a list of possible housing sites and providers.
•  Staff Activity Logs must be completed every day.
•  Staff Activity Logs must demonstrate at a minimum 60% of time spent in direct consumer services.
•  Information reported on the Staff Activity Logs must be supported by documentation in the consumer case electronic record 100% of the time during standard evaluations of documentation.
•  Documentation should be in compliance with unit determined standards 100% of the time
•  Complies with and adheres to department and NSO policies and procedures.
•  Adheres to established quality and performance improvement standards.
•  Works effectively with others to accomplish goals/resolve problems.
•  Organizes work well and uses time effectively.
•  Maintains consistent work attendance.
•  Does not disrupt operations by being habitually tardy or absent; works as scheduled.
•  Professionally represents NSO and promotes NSO mission and vision statements.
•  Promotes a harmonious work environment.
•  Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
•  Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
•  Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
•  Complies with contractual and regulatory requirements, as needed.
•  Fosters commitment, team spirit, pride and trust.
•  Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
•  Able to anticipate and bring about change when needed.
•  Performs other duties as assigned.

Candidate Requirements:

• High School graduate or equivalent, Bachelor's Degree in the human service field preferred. Two (2) years of experience in working with homeless individuals and a broad range of substance abuse and mental health problems.
• Required Certification/License: Certification as a Peer Support Specialist or Certification from CMH as a Peer Mentor (Peer Specialist) within six months of date of hire.
• Additional Skills: Basic computer skills (email, internet use, knowledge of Microsoft Word). Ability to effectively communicate and engage people in the community/consumers.
• Requirements:
• Valid Michigan driver’s license and proof of auto insurance or State ID.

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