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WEâRE GROWING⌠AND YOU COULD BE PART OF WHATâS NEXT! đContactUs Communications has a MASSIVE opportunity waiting for you and your next big career move!đŁ
Now Hiring: Power Tools Account Specialist
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Location:
Onsite â Grindstone, PAÂ
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Training Start Date:
January 12, 2026
â°Â Training Hours: 9:30 a.m. â 6:00 p.m. EST, MondayâFriday (Subject to Change)
đ§ About the Role
Are you ready to plug into a role that keeps things moving, solves problems, and builds meaningful relationships? As a Power Tools Account Specialist, youâll be the go-to expert for business customersâplacing orders, answering questions, troubleshooting issues, and keeping our clients powered up with world-class service.This is your chance to join a team where every day brings something new, and your impact is felt immediately!
đź What Youâll Be Doing
- Deliver top-tier support through phone and emailâevery interaction counts!
- Build relationships and collaborate closely with Account Managers.
- Spot trends and offer proactive solutions (we love initiative!).
- Stay sharp with up-to-date product and service knowledge.
- Process orders, applications, and requests with accuracy and care.
- Research information, resolve customer concerns, and escalate priority issues.
- Maintain detailed call logs & reports (organization is key!).
- Support both inbound and outbound communications.
- Communicate professionally with clients, vendors, and contractors.
- Follow up when neededâfollow-through makes all the difference.
â What You Bring
- Exceptional attention to detail and a âletâs figure this outâ attitude.
- Strong communication skillsâverbal, written, and everything in between.
- Ability to build rapport and hold meaningful conversations with customers.
- Experience working in a call center or customer service environment (6+ months).
- Proficiency in computer applications, Microsoft Excel/Word, and navigating multiple systems.
- Organizational strength, resilience, adaptability, and a positive team spirit.
- A desire to go Above & Beyondâbecause thatâs how we do things here!
đŻ Qualifications
- 1+ year of customer service experience.
- Preferred experience in Business Account Management, Sales, or Logistics.
- Familiarity with order processing systems or tracking programs.
- Ability to type 30+ WPM and multitask in a fast-paced setting.
- Friendly, professional phone presence and strong work ethic.
- Problem-solving mindset with a continuous improvement focus.
- Ability to sit for extended periods and stay focused.
đ Benefits & Perks
- Competitive hourly pay
- Health, Dental & Vision Insurance
- 401(k)
- State-of-the-art training facility
- Hybrid work model opportunities
- Career advancement pathways
- Eligibility for direct hire with the client after 12 months
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.âŻÂ
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.âŻÂ
