Account Manager - HYBRID

HYBRID OPPORTUNITY

Responsibilities (Summary):

• Maintains consistent communication with assigned clients and facilitates timely service delivery.
• Educates clients/customers on AIS core value services.
• Ensures smooth onboarding process for clients.
• Identifies/presents opportunities to align client technology to AIS' core stack configuration.
• Creates/tracks/manages opportunities through client lifecycle with relevant data included in AIS data systems.
• Schedules/presents quarterly/annual business reviews.
• Participates in various individual/group projects.
• Proposal creation and proposal review with clients.
• Maintains routine check-ins with clients to ensure all topics/concerns addressed as well as looking for ways to improve clients' experience.
• Routine reviews of service delivery with clients.

Successful candidate will have the following:

• Bachelor's degree or equivalent preferred
• 5 years customer service experienced preferred
• 3 years technical experience relevant to position requirements
• Exhibited proficiency in all Microsoft office programs
• Excellent written and verbal communication skills
• Exhibited strong attention to detail
• Proactive in coordinating with internal resources to see assigned tasks/projects through to completion
• Demonstrated strong customer service skills
• Prior team lead experience preferred
• Valid driver's license and reliable transportation

What we offer:

• Competitive wages to include bonus eligibility
• Hybrid work environment
• Team oriented environment
• Benefits: PTO, Floating Holiday, Holiday Pay, 401k with annual safe harbor match, health, dental, vision, pet insurance options, flexible spending accounts,
• Tuition reimbursement
• Parental leave benefits
• Sick & Safe Leave in accordance to Maryland Sick & Safe Leave Act