Service Deployment Analyst at Safety Net

Location: Ottawa, ON (onsite up to 4x/week)

About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview At Thrive, a Service Deployment Analyst plays a key role in supporting our Deployment Engineers with client onboardings and projects focused on infrastructure, messaging, and cloud-based services.

You'll assist with project implementation, migrations, upgrades, and documentation, as well as manage and maintain a build room at Thrive’s Ottawa office. We seek individuals with technical proficiency and a strong desire to learn from our team of seasoned engineers. As a Service Deployment Analyst, you'll collaborate with Deployment Engineers to achieve complex goals and objectives. Success in this role requires excellent documentation, communication, and troubleshooting skills. Primary Responsibilities

Assist with the deployment and enrollment of end-user devices into Thrive services

Maintain adherence to Deployment Engineering support criteria

Provide configuration support to deployment engineers

Manage and maintain a build room at Thrive’s Ottawa office

Facilitate the transition of completed projects to the support team, ensuring all necessary documentation for long-term maintenance is provided

Qualifications

Knowledge and experience with Microsoft 365, Microsoft Azure, Mimecast, Veeam, and Windows Servers

General networking knowledge

Experience in troubleshooting, network configuration, and hardware issues

Availability to work 4 days a week at Thrive’s Ottawa office

1-2 years of MSP experience preferred

Excellent problem-solving skills; able to prioritize and manage multiple projects

Self-motivated, with the ability to work both independently and collaboratively in a team environment

Life at Safety Net

Safety Net is an award-winning IT services firm dedicated to helping great companies run even better. We support businesses throughout Michigan from our offices in Traverse City and Farmington Hills, and have been since 2003. With a focus on security and excellence, we strive to be a strategic business partner to those we support.

Our specialty is Your Net managed services -- everything that organizations need for IT security and reliability. Your Net is an ideal fit for organizations with strong security and compliance needs, such as banks and credit unions, healthcare providers, retail organizations, manufacturers, and more.

There are plenty of IT providers offering managed services with 24/7 IT support. Safety Net's people, process and tools are what differentiates us.

â€¢ Our friendly, highly trained staff is comprised of small teams, organized and specialized by client industry. Safety Net's rigorous hiring process attracts some of the best IT talent in Michigan. We work hard to take great care of our staff so they can take great care of our clients.

â€¢ Every process at Safety Net is playbooked, on a checklist, and/or scripted to exacting standards. We've spent years honing these processes and we're constantly improving them with client feedback.

â€¢ Most managed service providers (MSPs) offer some form of 24/7 remote monitoring of clients' IT systems. Very few invest in perfecting the tools and diligently updating them like we do! Safety Net has staff positions dedicated to auditing and maintaining these systems.

These are just a few of the ways that Safety Net works to keep our clients' businesses and IT environments running smoothly and better protected.

Ready to experience great IT with a great MSP? Get in touch with us today.

Service Deployment Analyst

Location: Ottawa, ON (onsite up to 4x/week)

Life at Safety Net

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