Eberjey is looking for a motivated Store Manager to lead, develop and support our Nashville store retail team to meet and/or exceed sales goals and KPIs. The Store Manager should be a versatile individual with prior leadership experience in a luxury retail environment and an understanding of translating a brand’s unique aesthetic to drive sales, establish and maintain client relationships and provide an excellent customer experience. This role is responsible for training staff and sharing feedback to ensure the team maximizes the expectations of their roles, while elevating the overall store experience. The ideal candidate must be able to perform multiple duties in an organized manner and possess the ability to effectively lead teams and manage individuals towards accomplishing set goals.
- Lead the sales floor and drive desired store results through positive coaching and team accountability, while maintaining an energetic environment and inclusive culture
- Drive store sales by delivering optimum daily operational support and exceptional customer service
- Recruit, develop and train team members to uphold expert product knowledge, brand values and unique visual aesthetic to provide a consistent customer experience
- Display leadership and apply effective team development skills to cultivate a welcoming environment through detail-oriented, concierge-style service
- Maintain existing client relationships and foster customer retention through elevated service, knowledgeable fit and styling advice, and memorable brand experiences
- Ensure consistent brand image and messaging by optimizing product visual merchandising and service levels in line with company guidelines
- Build brand exposure and excitement within the community
- A strong leader with 2+ years of store management experience and 4+ years of retail experience
- Brand and product knowledge with the ability to convey the Eberjey lifestyle to customers
- Motivated and proactive multi-tasker who is positive, patient and adaptable to customer preferences
- Proven customer service and sales skills with a strong track record of building loyal clientele
- A results-focused leader with a proven track record of team development and clear communication style
- A hands-on, solutions-oriented team player who is passionate about connecting with the local community and fostering a positive team environment
- Excellent leadership and people management skills
- Ability to work a flexible schedule; weekend and holiday availability is required
- Excellent communication, organizational and problem-solving skills
- An inviting, energetic environment that embodies our female-founded, entrepreneurial mentality
- Seasoned industry leadership committed to your professional development in the fashion retail industry
- Generous employee discount, clothing allowance and special perks
- Commission bonus
